MANAGER, QUALITY ASSURANCE - Clyde's Donuts

Who We Are

Founded in 1920 and based in Addison, Illinois, Clyde’s is a thriving, 4^th generation family-owned food manufacturer and a leading national supplier of donuts to the largest global retailers in mass grocery, convenience stores, and food service. We specialize in the manufacture of a wide assortment of ready to serve, ready to sell, and ready to finish donuts for customer showcases, and retail display. Our Company is financially strong with a consistent track record of stability and growth under the careful leadership of the Bickford family. Clyde’s offers the best in a family-owned environment with a friendly, informal, and supportive culture. We invite you to consider a career with our special company.

Why are we hiring?

Clyde's is growing very fast. We continue to enjoy multi-year, accelerated, double-digit growth. In 2023, we opened our 2^nd production plant and are adding many new positions! Clyde's is a place where you can make a difference and find real opportunity. We are looking for enthusiastic, collaborative, and hard-working individuals to join our family and become part of our 103-year-old success story.

Summary

Reporting to the Director of Food Safety, the Quality Assurance Manager is responsible for implementation, maintenance, and continuous improvement of Clyde’s quality management systems and processes. The Quality Assurance Manager will manage a team of Quality Assurance Technicians across (3) shifts.

Essential Duties and Responsibilities

• Create, maintain, and validate quality processes by establishing and documenting product specifications, quality attributes and controls. Prepare and implement operations and QA standard operating procedures (SOP's) that support company programs and requirements. Drive continuous quality improvement through use of systematic tools and processes.
• Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends including failed processes, stability studies, corrective actions, and re-validations.
• Manage the quality assurance team including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance and developing employees; rewarding and disciplining employees; addressing complaints and resolving problems.
• Serve as the primary plant contact for customers and suppliers for all quality related issues.
• Communicate quality objectives and provide effective training (and ensure adherence to standards) for operations, vendors, and external contractors in quality requirements.
• Ensure physical plant inspections are conducted on a daily basis to review the quality of products in production and help identify the poor-quality products and report poor quality products to the operation management team.
• Provide support to the food safety team ensuring food safety practices including regulatory policies, procedures, and practices are maintained to Company and regulatory standards. Provide support for food safety audits.
• Ensure key traceability, oversee vendor management programs, testing, and allergen program compliance for all incoming ingredient and packaging materials.
• Achieve all quality related key performance indicators.
• Monitor and meet Quality financial budget.

Qualifications

• Bachelor’s degree in food science, food technology, chemistry, Industrial Engineering or related field.
• At least 5 years’ experience in a food processing plant leading quality control programs.
• At least 2 years’ experience in a supervisory/management capacity.
• Knowledge of the construction of and performance characteristics of packaging materials
• Excellent communication skills, both verbal and written.
• Excellent observation and analytical skills.
• Ability to work with data in Excel, Access, and software like Minitab or Power BI.
• Experience in statistical process control (SPC).
• Ability to handle numerous projects in progress at one time.

Preferred Qualifications

• Master’s degree related to food science.
• HACCP Certified & Quality related certifications (SQF/ASQ etc.)
• Bakery manufacturing experience.

We Offer

• Highly competitive base pay.
• Generous annual bonus with history of consistent payout.
• Medical plan options including HMO, PPO and HDHP with H.S.A
• Dental Plan. Two plan options.
• Vision plan.
• Health care and dependent care flexible spending accounts
• Short-term disability plan (Company paid).
• Long-term disability plan (Company paid).
• Group term life and AD&D insurance (Company Paid).
• Voluntary insurance plans Including life, AD&D, accident, and critical illness.
• Generous paid time off benefits and 7 holidays.
• 401(k) plan including 4% matching contribution and immediate vesting.
• Tuition reimbursement program.
• Various leaves of absence programs for life’s emergencies.
• Clean, modern, and safe facilities.
• Company-provided uniforms and an annual safety shoe subsidy.

Clyde’s Donuts is proud to be an equal opportunity/ reasonable accommodation employer.