Manager, Professional Learning - Masco Corporation
Baltimore, MD
About the Job
When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
The Manager, Professional Learning will be focused on Renaissance professional services in a fast-paced values led organization to enable customer and company success. Reporting to the Senior Manager, Professional Learning, the incumbent will supervise professional learning consultants, providing coaching, mentoring and performance metrics including service delivery targets. This role involves leading a team of area-based consultants ensuring effective talent identification, hiring and retainment of a growing consultant team. Working cross functionally across Customer Education, Customer Success and Sales, the Manager, Professional Learning ensures alignment with strategic business objectives and maintains strong relationships across teams. Overseeing implementation projects, executing process improvements plans, and collaborating with leadership are key responsibilities for this role.
Essential Functions
+ Lead team of Renaissance professional learning contractors
+ Oversee the delivery of consulting services, ensuring the efficient utilization of resources
+ Collaborate with Sales and Proposal Solutions to position services and serve as a professional learning leader for complex accounts
+ Work closely with regional sales leaders to position new and existing Professional learning offerings as part of the customer journey
+ Ensure exceptional service delivery across the team
+ Successfully handle customer escalations regarding professional services
+ Collaborate with the content development team to enhance existing and create new professional learning strategies and offerings.
Required Experience & Qualifications
+ Bachelor's degree of higher in Education or related field, Master’s degree preferred
+ Leadership experience in K-12 environment
+ 5+ years of experience managing, leading and/or delivering professional services
+ Understanding of how our professional services revenue is earned and recognized within a SaaS organization.
+ Proficient in pedagogy, instructional methodologies, and adult learning theories.
+ Demonstrated strong problem-solving abilities and a commitment to innovative solutions that achieve results.
+ Exceptional communication skills, with a proven track record of fostering positive business relationships.
+ Technical skills required, data analysis, virtual facilitation, communication of ideas
+ High degree of accountability for team performance and personal organization.
+ Ability to capture customer goals and milestones and track towards completion
+ Experience with data analysis and reporting to assess program effectiveness
+ Knowledge of current trends in professional learning and development in the K-12 environment
+ Excellent written and verbal communication skills to follow through with both internal and external customers/stakeholders
+ Ability to prioritize and lead multiple projects simultaneously working in a fast-paced environment
+ Knowledge and understanding of a CRM system
All your information will be kept confidential according to EEO guidelines.
Salary Range: The range for this role is $85,000 - $100,000 and is based on national market data. This range may vary by experience and location.
Benefits for eligible employees include:
+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
+ Health Savings and Flexible Spending Accounts
+ 401(k) and Roth 401(k) with company match
+ Paid Vacation and Sick Time Off
+ 12 Paid Holidays
+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
+ Tuition Reimbursement
+ Life & Disability Insurance
+ Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATeam@renlearnCRM.onmicrosoft.com) .
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance, visit: https://www.renaissance.com/
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
The Manager, Professional Learning will be focused on Renaissance professional services in a fast-paced values led organization to enable customer and company success. Reporting to the Senior Manager, Professional Learning, the incumbent will supervise professional learning consultants, providing coaching, mentoring and performance metrics including service delivery targets. This role involves leading a team of area-based consultants ensuring effective talent identification, hiring and retainment of a growing consultant team. Working cross functionally across Customer Education, Customer Success and Sales, the Manager, Professional Learning ensures alignment with strategic business objectives and maintains strong relationships across teams. Overseeing implementation projects, executing process improvements plans, and collaborating with leadership are key responsibilities for this role.
Essential Functions
+ Lead team of Renaissance professional learning contractors
+ Oversee the delivery of consulting services, ensuring the efficient utilization of resources
+ Collaborate with Sales and Proposal Solutions to position services and serve as a professional learning leader for complex accounts
+ Work closely with regional sales leaders to position new and existing Professional learning offerings as part of the customer journey
+ Ensure exceptional service delivery across the team
+ Successfully handle customer escalations regarding professional services
+ Collaborate with the content development team to enhance existing and create new professional learning strategies and offerings.
Required Experience & Qualifications
+ Bachelor's degree of higher in Education or related field, Master’s degree preferred
+ Leadership experience in K-12 environment
+ 5+ years of experience managing, leading and/or delivering professional services
+ Understanding of how our professional services revenue is earned and recognized within a SaaS organization.
+ Proficient in pedagogy, instructional methodologies, and adult learning theories.
+ Demonstrated strong problem-solving abilities and a commitment to innovative solutions that achieve results.
+ Exceptional communication skills, with a proven track record of fostering positive business relationships.
+ Technical skills required, data analysis, virtual facilitation, communication of ideas
+ High degree of accountability for team performance and personal organization.
+ Ability to capture customer goals and milestones and track towards completion
+ Experience with data analysis and reporting to assess program effectiveness
+ Knowledge of current trends in professional learning and development in the K-12 environment
+ Excellent written and verbal communication skills to follow through with both internal and external customers/stakeholders
+ Ability to prioritize and lead multiple projects simultaneously working in a fast-paced environment
+ Knowledge and understanding of a CRM system
All your information will be kept confidential according to EEO guidelines.
Salary Range: The range for this role is $85,000 - $100,000 and is based on national market data. This range may vary by experience and location.
Benefits for eligible employees include:
+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
+ Health Savings and Flexible Spending Accounts
+ 401(k) and Roth 401(k) with company match
+ Paid Vacation and Sick Time Off
+ 12 Paid Holidays
+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
+ Tuition Reimbursement
+ Life & Disability Insurance
+ Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATeam@renlearnCRM.onmicrosoft.com) .
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance, visit: https://www.renaissance.com/
Source : Masco Corporation