MANAGER - PRODUCTION - Hard Rock International (USA), Inc.
Bristol, VA 24201-2372
About the Job
POSITION SUMMARY:
This position is responsible for overseeing the property’s audio-visual operations and production of entertainment, stage operations, and related entertainment venues/areas, such as lounges.
Responsibilities:ESSENTIAL FUNCTIONS:
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations in order to provide superior guest service.
- Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Assists in development and administration of capital, operating, and staffing budgets
- Develops policies and procedures related to Entertainment & Audio-Visual Department to ensure efficient and effective operations
- Provides appropriate long-range plans as required
- Implements, oversees, and insures accurate inventory control and operation for all entertainment & audio-visual equipment
- Assembles sets and stages including related light and sound components, Repairs and maintains lighting, sound and fly systems
- Ensures similar accurate accounting of all labor and related costs for all acts
- Maintains professional relationship with all artists and tour managers
- Supervisory requirements: interviews, hires, trains, schedules, appraises, and supervises all directly assigned personnel
- Knowledge of the Seminole Hard Rock Hotel & Casino policies, procedures, and operations
- Responsible for operation and optimal performance of property audio visual systems; including but not limited to interactive memo displays, rock wall, guest room and public televisions, audio for marketing events, creston system, pc music, vds, media matrix and Hard Rock Café projection
- Promotes positive public/employee relations at all times, especially with other department heads and vendors
- Maintains a clean, safe, hazard-free work environment within area of responsibility
- Must adhere to the Seminole Tribe's Policies and Procedures
- Other duties as assigned.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
- High School diploma, GED, or equivalent required
- Bachelor’s degree preferred
- Two (2) - four (4) years of related experience; or equivalent combination of education and experience
- Proficient knowledge of Microsoft Office, Excel, and Word is required
- General computer troubleshooting skills preferred
- Must be able to analyze Marketing and Promotions data
KNOWLEDGE OF:
- Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters.
- Ability to perform public speaking.
- Ability to read and understand all Hard Rock Hotel & Casino policies and procedures.
- Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
- Proficient knowledge of Microsoft Office, Excel, and Word is required.
ABILITY TO:
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Represent HRHC Bristol with media, associations, and any other third parties as needed.
- Must be able to push, pull and lift 10-50 lbs. and bend, stoop and reach on a limited basis.
- Communicate clearly and concisely, both orally and in writing.
- Be a strategic, analytical, ethical, and effective motivator.
- Participate in the development and administration of goals, objectives, and procedures.
- Prepare clear and concise administrative and financial reports.
- Interpret and explain policies and procedures.
- Operate various types of office equipment.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Be flexible to work varying shifts and time schedules as needed.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
DISCLAIMER:
This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCK