Manager, Product Operations - Vista Global

Vista Global is building the future of private air travel so the world can experience aviation as it was meant to be. There was a time when we waited in long lines, removed our shoes, and shuffled through crowded security checkpoints. We settled for search engines, commoditization, and a plethora of apps. Meanwhile, thousands of private jets sat on runways and in hangars depreciating in value, and 40% of the private planes in the sky were flying empty. No-one stopped to ask if there wasn’t a better way.

Through our innovative shared flight services, proprietary algorithms, and advanced mobile technology, private jet travel is now more accessible, convenient, and infinitely more efficient. Our vision to create and optimize socially-powered air travel has been backed by numerous strategic and institutional investors. Our members – global leaders in business, sports, entertainment, and culture – have helped define what Vista Global is today.

This is a hand on management position, supporting Product Ops all business verticals. You will empower our organization, supporting Product managers by optimizing product development processes, fostering cross-functional collaboration, and aligning teams to deliver innovative and high-quality products that meet the evolving needs of our customers.

• Ensure Product department is adhering to the Vista Product Ops framework, to achieve operational excellence: Review and develop product delivery framework and activities to be orchestrated as part of product releases / product launches, and standardize processes, such as planning, product enablement and driving adoption, roadmap execution and reporting to facilitate and support product development.
• Planning and Portfolio Management: You will ensure Product Managers keep Vital Fews, Product Roadmaps, Status Reports, Project Plans and PRDs, updated, accurate and transparent. Reference Appendix. Product Ops will also chair Product Review Meetings for updates and demos and identify risks in the group portfolio.
• Leverage Product Analytics: Encourage and facilitate the use of data and analytically insights to help Product leaders improve product adoption, design/features, and keep a pulse on product health and value output.
• Product tooling management: Develop, implement add manage the product management tool stack: roadmap development, task/project management, customer and user feedback, product analytics, product performance monitoring, experimentation, knowledge base, etc.
• Launch readiness: Ensure product teams meet operational readiness / launch criteria and communicate to organization accordingly.
• Operational excellence: Maintain ongoing operational excellence by ensuring products / services and associated operations meet agreed SLAs/SLOs and follow best practices; enable feedback loops for continuous improvement and ensure adherence to compliance measures.
• Training and onboarding: Setup and manage Product Management recruitment, onboarding, training, development and performance management to support Product Management.

• Product Lifecycle experience: 3+ years' experience working in one or more facets of the product/program lifecycle (e.g., as a product/program manager, in product development, or in product operations) Deep knowledge of end-to-end product lifecycle from concept to product development, requirements gathering, release planning, go-to-market activities, post-implementation support and adoption.
• Cross-Functional & Vertical Collaboration: Ensure effective collaboration across tech teams and all Product verticals to ensure alignment and strong working relationships.
• Operational Excellence: The manager should be able to develop, create and implement processes and systems to ensure continued operational excellence across the organization.
• Data-driven Decision Making: The ability to make data-driven decisions is essential for tracking and reporting of product metrics and operational excellence, for continuous improvement.
• Impactful Reporting: Ability to create and present clear and concise reports that communicate product performance and progress to leadership. Good verbal and written communication and presentation skills. Able to communicate with technical and business experts at all levels of the organization.
• Excellent Microsoft Office experience, Jira, and Confluence or similar toolsets. Experience managing the product management tool stack: roadmap development, task/project management, onboarding, user testing, user feedback, design/prototyping, product analytics, experimentation, knowledge base, etc.
• Bachelor's degree in Computer science, Information Technology, Project Management, Engineering or a similar quantitative discipline.

This role requires being authorized to work in the United States.