Manager, Process Improvement - American Credit Acceptance

Summary/Objective

The Manager, Process Improvement is responsible for identifying and prioritizing opportunities to create value through exceptional Business Acumen and Analytical capabilities; then pursue them using a holistic Continuous Improvement approach to ensure their long-term adoption.

Essential Functions

Apply exceptional problem-solving skills to identify, analyze, and solve complex business challenges

following a Continuous Improvement Methodology:

• Contribute to the creation, implementation and maintenance of policies, processes and procedures to aid and improve operational performance;
• Conduct Root Cause Analysis by identifying the problem, collecting data, identifying causal factors and root cause (s) and implementing solutions to move the project forward;
• Continuously move high priority initiatives forward by collecting, analyzing and interpreting data and translating the analytical findings to a non-analytical audience;
• Develop and manage Key Performance Indicators (KPI’s) for each area of responsibility;
• Use Continuous Improvement Methodology such as Value Stream Mapping (VSM) to identify waste, reduce cycle times, and identify opportunities for improvement, optimizing the improvement process;
• Analyze each projects’ area of opportunity through understanding risks, budgets, value generation potential and level of effort to drive results; Generate actionable recommendations for key and executive stakeholders;
• Lead Kaizen events and provide Subject Matter Expert (SME) advice to a team of Continuous Improvement Engineers.
• Lead a multi-disciplinary project team for the implementation of each selected improvement track;
• Ensure that the improved process is replicable and that gains are materialized and sustainable;
• Lead and develop a team to drive business performance and continuous improvement; and
• Champion the development of the Continuous Improvement Culture within ACA

Qualifications

• BS in Industrial, Systems, Mechanical or Chemical Engineering or Business-Related field
• Ability to work independently and be self-motivated in a fast-paced, often ambiguous and rapidly changing environment
• Able to jump in and solve complex problems using analytics and strategic thinking.
• Strong mathematical and analytical skills.
• 3+ years of Project Management Experience
• Ability to clearly communicate with stakeholders with different backgrounds and at different levels in the organization
• Technical skills: Python, SQL
• Lean or Six Sigma Green Belt Certification or higher (this role will require the candidate to lead Kaizen events, perform Root Cause analysis, etc.)

Preferred

• 5 GPA or higher
• Master’s degree in a related discipline
• Technical skills: R, UI Path, or other RPA software

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Travel

Up to 25% travel.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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