Manager, Pharmacy Systems - Empower Pharmacy

Position Summary:

Embark on a transformative journey as the Manager of Pharmacy Systems at Empower, where innovation meets healthcare to redefine the future of pharmaceutical manufacturing and dispensing. In this pivotal role, you will be the architect of a seamless and advanced IT ecosystem, driving the integration and optimization of our Pharmacy Management System across the enterprise. Your mission is to harness technology to empower our business strategies, ensuring that our solutions not only meet but exceed the expectations of our dynamic sales, manufacturing, and dispensing operations. 

  

As an integral leader, you will forge strong alliances with business units, understanding their unique needs to deliver tailor-made IT solutions that propel us towards our goals. Your realm will extend from the strategic implementation of the Pharmacy Management System to its harmonious integration with other core systems, creating a symphony of efficiency and effectiveness in our operations. 

  

Under your stewardship, the IT team will flourish as a hub of innovation and excellence, where each member is empowered to explore, innovate, and contribute to our collective success. Your leadership will not only shape the future of pharmacy systems at Empower but also inspire a culture of continuous improvement, collaboration, and technological prowess. 

  

This is more than a job; it's an opportunity to make a profound impact on healthcare, leading a team of passionate professionals in a journey of growth, innovation, and excellence. Join us at Empower, where your vision, expertise, and leadership will help us expand access to quality, affordable medication, transforming the lives of millions. 

Duties and Responsibilities:

• Supports, oversees, and executes the integration of the Pharmacy Management System with other enterprise systems, such as Salesforce or an ERP, and ensures seamless data flow and interoperability between the Pharmacy Management System and other relevant applications. 
• Serves as the technical lead for the implementation of the Pharmacy Management System, including system configuration, customization, and deployment.  
• Collaborates with vendors and internal stakeholders to ensure successful software installations and upgrades. 
• Establishes and maintains strong relationships with software vendors.  
• Coordinates with vendors to address issues, implements updates, and stays informed of new features and enhancements. 
• Stays informed about emerging trends and developments in pharmacy technology and regulatory requirements, proactively implementing changes as needed. 
• Oversees routine maintenance tasks, including software updates, patches, and system optimizations.  
• Implements and manages a schedule for regular backups and data recovery procedures. 
• Implements robust security measures to protect sensitive patient data and prevent unauthorized access or breaches. 
• Ensures pharmacy systems comply with relevant regulations, standards, and industry guidelines, such as HIPAA, HITECH, and FDA regulations. 
• Works closely with pharmacy staff to understand workflow requirements and customizes the system accordingly.  
• Identifies opportunities for process improvement and optimizes system workflows to enhance efficiency. 
• Utilizes reporting tools to analyze data related to pharmacy operations, system performance, and user activities.Generate reports for management to make informed decisions and identify areas for improvement. 
• Implements quality assurance processes to identify and address potential issues before they impact system performance.Conduct regular audits to ensure data accuracy and system reliability. 
• Partners with department leadership in the hiring process including interviewing, training, and onboarding new employees. 
• Leads and mentors a team of IT professionals, fostering a culture of collaboration, innovation, and continuous improvement. 
• Sets clear goals and expectations for team members, provide regular feedback, and facilitates professional development opportunities to enhance skills and capabilities. 
• Performs other duties as assigned. 

 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

 

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.  

Knowledge and Skills:

• Proficiency in relevant programming languages and technologies used in pharmacy management systems. 
• Strong understanding of system integration principles and practices. 
• In-depth knowledge of pharmacy operations, healthcare workflows, and regulatory requirements in the healthcare industry. 
• Demonstrated project management skills with a track record of successfully leading complex projects from initiation to completion.
• Proven ability to provide effective technical support and troubleshoot user issues. 
• Familiarity with healthcare data security best practices and a deep understanding of compliance requirements, such as HIPAA. 
• Ability to adapt to evolving technologies and changing business requirements in the healthcare and pharmacy domains. 

 

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. 
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement. 
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. 
• Resourcefulness: Secures and deploys resources effectively and efficiently. 
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems. 
• Ensures Accountability: Holds self and other accountable to meet commitment. 
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. 
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.  

Experience and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field. Master's degree is preferred. 
• Minimum of 8 years of experience in application management, specifically in healthcare or pharmacy settings. 
• Minimum 2 years of experience in IT leadership role with focus on pharmacy systems or healthcare IT.  
• Proven experience in successfully implementing and supporting Pharmacy Management Systems. 
• Experience developing and delivering training programs for end-users. 

Benefits:

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

 

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.