Manager, Pharmacy Operations - EVERSANA

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

The Manager, Pharmacy is responsible for the day to day operations for a team of employees including hiring, planning and directing workflow, scheduling as per program needs, performance management and team development. The Manager, Pharmacy guarantees compliance with key performance indicators and contractual obligations ensuring high levels of customer and client satisfaction. Additionally, the Manager, Pharmacy works with leadership to develop policies and procedures, along with recognizing and recommending operational improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Setting clear direction, effective plans and measurable outcomes.
• Ensuring work is accomplished effectively by managing employee performance, work processes and other resources.
• Engaging employees to maximize their discretionary effort.
• Developing a pipeline of excellent talent to fill future business needs.
• Plans, organizes and coordinates various projects, programs and services.
• Manage day to day operations of the team.
• Ensures onboarding and training team members on all departmental policies and procedures.
• Identify and execute cross training opportunities.
• Schedule staff in accordance with program business needs and available site tools.
• Coach and develop direct reports which would include team huddles, and 1:1.
• Serve as a point of escalation for any customer complaints that require higher level of expertise.
• Interface with clients regarding operational performance as per program set up/needs.
• Continually evaluate the efficiency, productivity and accuracy of the team and make improvements to attain high levels of achievement in each area.
• Promote and implement effective teamwork within all levels and areas of the organization.
• Adapt to a fast paced, dynamic environment, maintain confidential information, make independent decisions and meet deadlines.
• Act as a backup for the team.
• All other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Supervise a team, promote a team environment and ensure that high quality standards are met in accordance with organization’s policies and procedures and applicable laws.
• Oversee resolution of employee issues, evaluate, and coach performance.
• Monitor key performance indicators to ensure compliance with client contract and customer satisfaction.

EXPECTATIONS OF THE JOB:

• Travel (<10%)
• Full-time, Monday – Friday

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• GED/High School Diploma and 10 years’ experience or Associate’s Degree and 8 years’ experience.
• Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with managed care, prescription benefits, medical billing, reimbursement and/or pharmacy.
• Strong written and verbal communications.
• Advanced problem solving skills with the ability to perform detail-oriented work accurately.
• Experience resolving challenging customer relation issues in a professional manner.
• Ability to work with multiple stakeholders in a fast paced environment.
• Capable of working flexible hours based on the needs of the business.
• Registered Pharmacy Technician with the MO Board of Pharmacy.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree - Study in Life Sciences, Pharmacy, or Business related discipline.
• Experience with managed care, prescription benefits, reimbursement, medical billing and/or pharmacy.
• Previous supervisory experience.
• Preferred CPhT (Certified Pharmacy Technician) Certificate.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

#INC

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

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