Manager, Patient Services Functional Analyst - Bristol Myers Squibb

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Summary:

BMS is looking for a full time, experienced Patient Services Functional Analyst with prominent experience on Salesforce technologies. Patient Services Functional Analyst will be responsible for requirements, gap / impact analysis, translation and documentation of new features required on Global Patient Services application built on Salesforce. This role will be responsible for strategy to translate Cell Therapy 360 portals in different languages.  

Key Responsibilities:

• Collaborate regularly with a diverse range of internal teams including scheduling, partners, product management and provide guidance on documenting business requirements in user stories.

• Requirement gap analysis and contribute to user stories functional risk assessment.

• Functional verification of user stories before passing it to the testing team.

• Collaborate with BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, sprint demos.

• Collaborate with technical and integration team on integration mapping.

• Salesforce and Integration defect triage and helping technical resources on defect management.

• Author GxP documentation like configuration specification, data dictionary, user access and permissions as well as contribute to user requirement specification.

• Assess new requirement impacts to translation and manage end to end translation process from IT.

• Build strategy and execution for translating cell therapy 360 portals into new languages / markets.

• Collaborate with production support team on priority defects.

• Mentor and guide the team on requirement management, sprint & release demos.

• Keeps continuous improvement and process efficiencies in mind when evaluating releases and enhancements.

Education:

• Bachelor’s degree: degree in computer science, management information systems or related field, or equivalent experience.

• Master’s degree preferred.

Work Experience:

• 5-7 years of experience in IT project execution and/or business consulting on large enterprise implementations.

• 3+ years of experience in SalesforceTechnology as Functional / Business Analystand having exposure to Salesforce configurations.

• At least 2+ years of experience working in pharmaceutical industry is preferred.

• Experience working with Onsite and Offshore teams.  

• Experience on systems supporting multi-product, multi-regions scheduling would be a plus.

• Experience on GxP systems Is preferred.

Certifications:

• Salesforce Certified Administrator or Advanced Administrator certification(s) a plus.

• Salesforce Certified Service Cloud Consultant certification(s) a plus.

Skills/Abilities:

• Excellent written and verbal communication skills, interpersonal and collaborative skills.

• Ability to communicate complex information and concepts to audiences at all levels in business and technical teams.

• Ability to manage a global team in a matrix organization.

• Ability to manage a complex vendor environment.

• Experience with Salesforce Platform.  

• Experience with SDLC methodologies (Agile, SCRUM).

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries toadastaffingsupport@bms.com. Visitcareers.bms.com/eeo-accessibilityto access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.