Manager, Parking & Mobility|American Bank Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview:

The Manager, Parking & Mobility will be responsible for leading, developing and managing parking and transportation operations for the American Bank Center Complex. This individual will also develop operational strategies to ensure an exceptional experience for employees and guests while generating positive financial returns and supporting the goals and objectives of our Clients and the department. The role will work with stakeholders to develop and implement a strategic parking plan utilizing industry best practices. This position requires a leader who can provide innovation in the development, planning, and implementation of our parking and mobility strategies. The Manager, Parking & Mobility reports directly to the General Manager, Operations. 

 

This role will pay a salary of $60,000 to $80,000.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 6/30/2024

About the Venue:

OVG Parking & Mobility services is the industry leader in optimizing operations, improving guest experience and driving revenue for venue and mixed-use parking operations. The Manager, Parking & Mobility will be assigned to the American Bank Center, an entertainment complex located in Corpus Christi, Texas which includes an auditorium, convention center and arena. The facility hosts numerous conventions, trade shows, exhibitions, live performances and sporting events. It is home to the Corpus Christi IceRays Tier II Jr. A ice hockey team and the Texas A&M–Corpus Christi Islanders men's and women's NCAA basketball teams.

Responsibilities:

ESSENTIAL FUNCTIONS: (including, but not limited to…)

•  

• Ensure operational excellence and high-quality service by developing and implementing efficient procedures with emphasis on continual improvement.
• Perform managerial responsibilities in accordance with the department's policies, procedures and applicable laws.  
• Hire, develop, train, and support team of parking attendants and supervisors.
• Responsible for maintaining department operations (e.g. payroll, event operations, supervisor schedules, generating of reports, etc.).
• Provide input and analysis to department with regard to developing and monitoring the budget. 
• Develop, approve, and implement department policies, procedures, and reports and train staff on changes.
• Assess and determine departmental needs, provide quotes, create purchase orders, and make recommendations to management for approval.
• Responsible for making sure all event materials (signs, barricades, cones, etc.) are in sufficient supply; in working order and appropriately dispersed and returned for all events. 
• Assist other departments when needed to ensure our guests’ experiences are extraordinary and memorable. Address complaints and resolve issues with colleagues and guests.
• Act as department and company representative in internal and external meetings.
• Perform routine audits, including revenue, PARCS system, and operational audits.
• Review/analyze guest surveys and other performance measures to maximize operational performance.

Qualifications:

3-5 years of experience in parking/transportation management, event management preferred.

Knowledge of parking revenue management systems.

Knowledge of Microsoft Office Suite.

Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.

Must be comfortable working with the public and have strong interpersonal and communications skills.

Valid driver license required.

Strengthened by our Differences. United to Make a Difference.:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.