Manager, Operations Training - GXO Logistics Supply Chain, Inc.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

We're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. As the Manager, Operations Training, you will provide comprehensive training and development programs to teams in various facilities. We'll count on your skills and years of experience to be a champion of company values, ensuring an engaged workforce, loyal customers, efficient operations and a bright future for yourself and GXO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Develop, write, maintain, and coordinate training modules for a variety of specialties, including NLS, powered industrial truck (PIT) operations, IB, selecting, pack and ship processes, safety, loss prevention, people management, warehouse management systems (WMS), etc.

• Oversee the development of training material; maintain the library of training aids and operational procedures.

• Schedule training sessions; ensure facility and audio-visual equipment are set up and that employees are notified

• Develop a means of measuring the effectiveness of training programs through testing, surveys, etc.

• Identify required core competencies and address any skill gaps.

• Train instructors and supervisors in techniques and skills for training and interacting with employees.

• Determine and implement career development plans for each training department employee.

• Maintain up-to-date Quality management system (QMS)

• Partnership with other departments to ensure training meets the operational needs.

• Evaluate individual operational performance to ensure that training is meeting business needs and improving performance.

• Participate in continual improvement activities to support operational processes, performance, and productivity.

• Create a curriculum to facilitate training for new hires, employees, and leadership.

• Lead Safety training and work in conjunction with the Facility manager to maintain safety practices and emergency plans.

• Provide documentation and process support in customer, safety, and environmental audits.

• Collaborate with GM and Director to set a Business continuity plan using Origami

• Brainstorm ideas to increase productivity and performance using time studies, SOP, and lean techniques.

• Create standards operating procedure (SOP) by operational process and customer expectations.

• Monitoring process adherence, identifying gaps in the process using the Collecting data, creating action to reinforce following the process.

• Create training plan for peak season onboarding, coordinate with operation, HR and recruiting training needs and new hires ratios.

What you need to succeed at GXO:

At a minimum, you'll need:

• 4 years of related work experience

• Experience with warehouse management or inventory systems

• Knowledge of adult learning principles and adult training methodologies

• Ability to adhere to the 7S program.

• Proven ability to maintain a safe work environment by adhering to and enforcing safe work practices.

It'd be great if you also have:

• Bachelor's degree or equivalent related work or military experience

• 3 years of management experience

• 2 years of training, teaching or related experience

• Excellent verbal and written communication skills

• Creative and visual graphic design ability

• Ability to lift up to 20 lbs.

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.