Manager of Unified Network Services - Philadelphia, PA - Georgia IT Inc.
Philadelphia, PA
About the Job
Job Title: Manager of Unified Network Services
Location: Philadelphia, PA
Job Type: Direct Hire
Salary: $130,000
Our client is looking for a new manager to head up their Unified Network Services group. Financial Services Industry experience is crucial for this role as it's a face-paced environment. This manager will have 7 direct reports, be expected not only to maintain but also tweak their current VoIP solution as the organization continues to grow. Experience with collaboration solutions (such as video conferencing, web presence, etc) is also a big bonus! This position is hands-on and the candidate can expect a breakdown of hands on-to-management of 65%/35%.
The manager's role will be to develop the strategy for defining, deploying, and maintaining Janney's in-house VoIP implementation and associated services with regards to a robust Unified Communications architecture. This individual will also be responsible for strategic objectives such as developing and implementing policies and procedures, tracking and driving departmental goals, monitoring and reporting of departmental progression and establishing a quality focused service culture. The ideal candidate will have a solid technical background across multiple infrastructure disciplines, exceptional communication and organizational skills, and experience in building and managing teams.
ESSENTIAL FUNCTIONS:
7+
Preferred education/experience:
Location: Philadelphia, PA
Job Type: Direct Hire
Salary: $130,000
Our client is looking for a new manager to head up their Unified Network Services group. Financial Services Industry experience is crucial for this role as it's a face-paced environment. This manager will have 7 direct reports, be expected not only to maintain but also tweak their current VoIP solution as the organization continues to grow. Experience with collaboration solutions (such as video conferencing, web presence, etc) is also a big bonus! This position is hands-on and the candidate can expect a breakdown of hands on-to-management of 65%/35%.
The manager's role will be to develop the strategy for defining, deploying, and maintaining Janney's in-house VoIP implementation and associated services with regards to a robust Unified Communications architecture. This individual will also be responsible for strategic objectives such as developing and implementing policies and procedures, tracking and driving departmental goals, monitoring and reporting of departmental progression and establishing a quality focused service culture. The ideal candidate will have a solid technical background across multiple infrastructure disciplines, exceptional communication and organizational skills, and experience in building and managing teams.
ESSENTIAL FUNCTIONS:
- Work within the Infrastructure Services team to develop and deploy a reliable and robust VoIP architecture.
- Responsible for design, configuration, and support of a resilient (clustered) IP based PBX across two data centers.
- Participate / Lead multi-discipline design teams to provide solutions and capacity planning of equipment and VoIP infrastructure including trading turrets
- Provide Tier 3 team escalation and interface with vendors to resolve all issues as required
- Responsible for researching emerging technologies with respect to unified communications to address client business needs and requirements.
- Serve as the technical liaison to corporate services group to define/coordinate infrastructure requirements for office builds/relocations/upgrades.
- Prepares activity and progress reports for projects ensuring issues are properly escalated and resolved to maintain delivery schedule, project cost, and desired results.
- Manages multiple priorities effectively. Maintains clear and efficient communications with management and customers. Provides guidance and mentoring to peers. Prepares presentations on technical subject matter for senior management.
- Responds to issue escalation and service interruption as a confident technical leader. Assume technical leadership role in problem resolution and root cause analysis. Provide actionable after-incident analysis to ensure root cause issues are logged and remediated.
- Maintains effective external relationships with vendors, consultants, and service providers; leverages these relationships to ensure that the best fit solutions and resources are available to the firm.
- 7 – 10 years of experience in engineering and supporting large scale production 24x7 voice and data networks.
- 7 – 10 years experience managing technical professionals in telecommunications discipline
- In depth experience with Cisco Unified Communications Manager v10x
- 3 – 5 years experience deploying and supporting collaboration tools using integrated voice, video, and data architectures
- Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures
- Extensive experience with SIP and RTP
- Knowledge of telecom principles and terminology including DIDs, Toll Free, LATA, NPA-NXX, etc
- Demonstrated success in establishing technology operations processes, teams, tools and performance metric tracking mechanisms for mission critical IT systems.
- Demonstrated capability to team with all functional areas (infrastructure, development, network, systems) of an IT solutions department
- Clear and efficient communications both with technical peers and management.
- Demonstrated mentoring experience to ensure that designs are executed upon and supported appropriately.
- Bachelors Degree
- In depth experience with VoIP networking / technical proficiency in LAN/WAN architectures
- Experience with CUCM, Unity Voice Mail, Cisco 29xx / 39xx routers
- Functional knowledge of core networking concepts
- Regimented change and release management methodology.
- Experience with current best practices in IT standards, principles, and security practices
- Excellent technical documentation skills
- Excellent communication, interpersonal, and mentoring skills
7+
Preferred education/experience:
- Bachelors Degree in engineering, computer science, or related discipline
- ITIL v3 Certification in Service Delivery
- Working knowledge of financial industry.
Source : Georgia IT Inc.