Manager of Temporary Shelters (PCS 0923) - Department of Homelessness and Supportive Housing - (151520) - City and County of San Francisco

Application Opening: November 13, 2024
Application Deadline: May close at anytime but not before December 1, 2024
Work Location: Hybrid with onsite and remote weekly schedule

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

Under general direction of the Director of Outreach and Temporary Shelter, the Manager of Temporary Shelters will oversee the operations of all emergency shelters and temporary placement programs, including homeless resource centers and the navigation center shelter programs, that serves adults, families, and transitional aged youth. The manager also plays an integral role in emergency pop up shelters needed during severe weather and air quality activations. The Manager will work with City agencies and programs to facilitate the shelter placement system and housing focused case management services, track shelter program compliance and progress, and oversee the redesign and expansion of the adult and family shelter systems. The Manager will serve as the key point of coordination between these emergency shelter/temporary placement programs and the homeless outreach/encampment response teams, other HSH programs, and other City departments that serve the same people. The Manager will have significant and comprehensive oversight that includes fiscal monitoring, program compliance, and assisting and supporting subcontractors and city partners.

The position manages a team of analysts and supervisors who provide contract oversight and program evaluation to ensure high quality of care from our non-profit partners. The team under this position provides direction, manages emergency shelters, resource centers, temporary housing, navigation centers, other temporary sheltering programs and the related guest placement team.

The Manager of Temporary Shelters makes recommendations on policy, strategic initiatives, and programmatic operational changes that impact the City's Homeless Response System and the Home By the Bay Plan. The Manager will also provide analytical support to program and executive managers and is expected to exercise sound judgment, work independently, and take initiative. The Manager provides project management, identification and development of new programs for the Temporary Shelter System. The Manager advises on departmental strategies for program development with other City departments and external sources to support program operations. The Manager coordinates budget preparation, monitors expenditures, team staffing, and over all support for the Temporary Shelter team.

Essential duties include but are not limited to: 

• Works within the HSH Outreach and Temporary Shelter Division at HSH and collaborates closely with other city department such as Department of Public Health, the Human Services Agency, Department of Emergency Management, etc.  
• Manages the team’s relationship with various committees, oversight groups and advocates related to the Temporary Shelter Division’s programs and services.
• Manages complex analyses of homeless client needs and program availability to ensure resources are allocated and distributed equitably and efficiently
• Manages the Temporary Shelter team’s projects and adjust individual team responsibilities to support changing, expanding and/or new initiatives.
• Collaborates with IT to ensure that our technical tools, data collection systems, and data warehousing are configured to support new programs as well as new program types that may require different workflows/customizations
• Satisfies compliance reporting requirements for new funding agreements
• Develops new data reports to help program managers monitor performance on new contracts and agreements
• Supplies accurate and timely data on new initiatives for the Mayor's Office and Board of Supervisor requests, and the public via ad hoc analyses and public dashboards
• Guides and manages developing a system and program performance measurement framework that will align with the priorities in the new 2023 strategic plan to prevent and end homelessness in San Francisco
• Other duties as assigned

Education: Possession of a baccalaureate degree from an accredited college or university; AND

Experience: Three (3) years of professional experience in public or non-profit management, involving complex analysis of housing, health, social programs and/or public policy.

Education Substitution: Additional qualifying full time work experience (2,000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.

Experience Substitution: Possession of a master’s degree from an accredited college or university in Accounting, Finance, Economics, Public Heath, Public Administration, or Business Administration may substitute for one (1) year of the required experience.

Desirable Qualifications:
The listed desirable qualifications may be considered at the end of the selection process when applicants are referred for hiring.

• Understanding of Diversity Equity and Inclusion (DEI) in the development of social service programs and hiring practices.
• Experience working with a large diverse workforce of people with different cultures, backgrounds and perspectives.
• Understanding of the San Francisco shelter delivery system; including family, adult, and TAY programs.
• 2+ years of supervisory experience in public or non-profit management, involving complex analysis of housing, health, social programs and/or public policy.
• 2+ years of experience managing project budgets including agency contracting processes.
• Experience with harm reduction and trauma- informed methodologies and practices.
• Knowledge of research methods, including program evaluation.
• Knowledge of homeless services program policies and operations.
• Knowledge of project management software such as Asana.
• Outstanding verbal and written communication skills.
• Graduate degree in public administration, business administration, social work, or related field.
• Proficient in using Excel

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Selection Procedures
This is a Position-Based Test conducted in accordance with CSC Rule 111A. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ) (no weight): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supervisory Test Battery (STB) (Weight: 40%): Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal Skill; Human Resources Management; Team Building; Communication & Conflict Management.

• For more information about this Supervisory Test (and a suggested reading list) please visit https://sfdhr.org/supervisory-test-battery-information.A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Training and Experience Evaluation (Weight: 60%): Candidates who pass the STB will be sent a Supplemental Questionnaire that must be completed by the set date. Candidates will be evaluated on their relevant knowledge, skill and ability levels in job-related areas which may include but not be limited to the following. Knowledge of: management and administrative techniques applicable to operations in State and Federal regulations appropriate to unit; budget development and administration. Ability to: manage, administer and/or coordinate a complex operational section; design, analyze and report on program and system design and performance; deal tactfully and effectively with personnel at all levels and the general public; prepare and present comprehensive reports; work strategically to develop plans impacting multiple systems in a collaborative process with multiple varied stakeholders; direct work of subordinate personnel A passing score must be achieved on the Training and experience evaluation in order to be placed/ranked on the Eligible List

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Score Banking: Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Certification Rule - The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Adam Romoslawski at adam.romoslawski@sfgov.org.

To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.