Manager of Site Services - Preferred Mutual Insurance Company

Please note, this role requires a daily on-site presence in our New Berlin, NY office.  
 

At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits:

Financial

• Short-term disability, long-term disability, and life insurance coverage are provided at no cost
• Optional benefits include enhanced life insurance and critical illness plans
• 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
• Pension Plan
• Certain positions may also be eligible for short-term incentive plans.

Social

• Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
• 7 days of paid sick leave
• 10 paid company holidays
• Personalized paid time off after 3 years!

Emotional

• Access to Modern Health, a provider of accessible, personalized mental health care

Physical

• Medical, dental, and vision coverage options begin on the first day of employment
• Flex Spending Accounts and Health Savings Accounts (with employer contribution) are available based on the medical plan you choose

YOUR PURPOSE AND FUNCTION IN OUR COMPANY:

As a Site Services Manager, you will lead a team responsible for providing building operations and maintenance for all of Preferred Mutual Buildings. This position leads site operations essential to providing a comfortable, safe and clean working environment for all employees. The Site Services Manager plays an important customer service role, often acting as a liaison for many of our onsite teams.

QUALIFICATIONS:

• Two-year Technical School degree in Facility Management preferred, or high school diploma required
• Minimum of five to seven years of experience, including leading/supervising operations and staff, across the varied aspects of facility operations.
• Demonstrated knowledge of Site Services management:
• Experience in office space planning and design preferred
• Strong experience in multiple aspects of facility building systems and capabilities, including construction principals, HVAC, electrical, plumbing, telephonic & data
• Knowledge of different security systems and capabilities
• Performance history of excellent negotiating skills in related contract management, including purchasing and leasing diversified products related to site services functions.     
• Experience using the following computer-based systems:  HVAC, Security, Purchasing, Disaster Recovery, Fire Control, and other office related systems
• Demonstrated leadership qualities, with the ability to motivate, develop, and coach others
• Strong oral and written communication, excellent time management and budget and project management skills.
• Ability to guide the exchange of sensitive information and handle issues that arise
• Knowledge of Human Resource policy and procedures
• Valid driver’s license

KEY RESPONSIBILITIES:

• Leads site operations essential to provide a working environment as comfortable, safe and clean as possible, providing cost effective, customer focused services within assigned areas.
• Creates an operational plan which meets current as well as anticipates future Site Services goals and objectives, ensuring they support the Corporate strategy.
• Monitors, updates and communicates Business Recovery Plan and Fire Evacuation Procedures.
• Conducts annual testing on Business Recovery and Fire Evacuation Plan.
• Maintains all physical equipment (heating and air-conditioning units, Company vehicles, etc.) to manufacturer specifications.
• Provides oversight of Preferred’s security monitoring system.
• Oversees the operations and maintenance of Preferred Mutual’s Manor including: building and grounds maintenance, safety and security, housekeeping coordination, ordering of supplies and other duties as needed.
• Ensures compliance with all Health and Safety Regulations.
• Develops annual operational plans for all site service responsibilities
• Participates in decision making regarding space planning of facility and plans logistics of activities related to changes to ensure the highest quality outcome.
• Completes work within a budget and provides the best service possible to all customers.
• Assures that buildings and grounds are kept in an aesthetically appealing manner.
• Other responsibilities and duties as assigned      

LEADERSHIP RESPONSIBILITIES:  

• Lead the site service team’s day-to-day activities including establishing work schedules and assigning daily tasks.
• Conduct annual and periodic review of day-to-day responsibilities.
• Conduct or coordinate process and procedure training on maintenance, repairs and safety best practices.
• Partners with Strategic Business Unit Leaders and Department Managers.

VENDOR RESPONSIBILTIIES:  

• Manages vendor relationships including effective work order communications, invoice management, performance and accountability monitoring, and vendor procurement activities.
• Maintains strong, positive relationships with HVAC, security companies, telecommunication companies, janitorial supply companies, food services, and fire control companies.
• Conducts meetings on unresolved facility issues
• Negotiates maintenance and related contracts or supervises negotiations
• Coordinates with vendors of products/services needed for facility enhancements, and handles any issues that may arise during implementation, and maintains any necessary upkeep involved.

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to sit. 
• The employee is frequently required to stand; walk; frequently use hands to finger, handle, or feel controls; talk and hear. 
• The employee must occasionally lift and/or move up to 50 pounds, and seldom required to lift up to 100 pounds. 
• Ascending/descending ladders and stairs is occasionally required. 
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
• The noise level in the work environment is usually moderate, occasionally noisy.
• Exposure to both indoors and outdoors, including cold and hot temperatures is necessary. 
• Work environment is usually dirty with sometimes uneven workspaces. 
• Periodic travel is required.

ABOUT US:  As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees.

The base pay range for this position is $58,500 to $73,000 paid on a salaried basis. The rate offered to any candidate will be reflective of the candidate’s experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.