Role and Responsibilities:

The Manager of Projects and Process Development will conduct long-range planning for the organization's facilities and services, implementing solutions and projects as approved.

This role requires a high degree of responsibility and offers the opportunity to make a tangible impact, developing new strategies and fostering an environment of growth and teamwork.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains staff to assist with projects.
• Oversees the daily workflow related to projects and their development.

Duties/Responsibilities:

• Serves as a liaison with executives, department heads, and board members, to ensure that organizational goals are met.
• Draft schedules for implementation of long-range plans and proposals.
• Monitors project progress, drafting and distributing periodic progress reports for leadership and stakeholders.
• Maintains compliance with applicable laws, regulations, policies, and best practices.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor's degree in economics, Business Administration, or related field required; MBA preferred.
• At least five years of related experience required, with high-level management experience preferred.

Compensation:

North End Teleservices will offer a comprehensive benefits package. Compensation is commensurate with skills and experience.

Why North End Teleservices?

At North End Teleservices, we value creativity, innovation, and a deep understanding of our business and clients. As a Creative Proposal Writer, you will have the unique opportunity to shape how we communicate our value and vision, directly influencing the success of our business. Join us and be part of a team that thrives on collaboration, creativity, and making a real impact in the lives of our clients and communities.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Attendance and Punctuality:

Regular attendance and punctuality are vital attributes for all employees and critical for our staff as we are the role models for our organization and future leaders. It is important for employees to attend work regularly and to arrive at work on time, because failure to do so detrimentally affects employee morale and productivity throughout North End Teleservices, LLC.

DEI Competencies

Diversity equity and inclusion as a leadership competency is a measure of success within NET.

• Cultural competence:
  • Understand multiple frameworks, values, and norms.
    • Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.
    • Negotiation: Negotiates and facilitates cultural differences, conflicts, tensions, or misunderstandings.
    • Judgment: Can discern when to inquire, advocate, drive, or resolve more decisively.
    • Continuous learning: Commits to continuous learning/improvement in diversity, inclusion, and cultural competence.
    • Corporate communications: Acknowledge and address possible unfavorable impact.
    • Corporate Social Responsibility: Influences media and marketplace via communication and community outreach to competitively position the organization.
    • Brand Management: Identifies, partners, and leverages relationships with key external diverse suppliers, organizations, and customers to: Enhance the supply chain and Increase market share, revenues, and loyalty.
    • External Market Knowledge: Understands and is current on global and local trends/ changes and how they inform and influence D&I.
    • Supplier Diversity: Identifies, partners, and leverages relationships with key external diverse suppliers, organizations, and customers to Enhance the supply chain and Increase market share, revenues, and loyalty.

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.