Manager of Operations (Service Delivery) at Utah Transit Authority

• This position reports to the Director Operations (Service Delivery) and will Supervise the Assistant Manager Operations (Service Delivery), Scheduler Operations (Service Delivery).
• Perform a variety of administrative and professional work in areas such as the development of staffing, workforce planning, workforce utilization, blocking, run cutting, vehicle assignments, schedule making, scheduling material, cost analysis, bid process, extra board operations, and performance measures for operations.
• Lead schedule writing, run cutting and vehicle assignment for multimodal transit. Manage the production of schedule making and oversee run cutting inputs and outputs, including data for export to external systems.
• Develop priorities for schedule revisions, approve schedule changes, and communicate changes to stakeholders. Manage analysis, databases, and software customizations for transit scheduling including blocking, run cutting, vehicle assignments, and performance statistics.
• Work closely on union matters to resolve issues and to promote a positive work environment for all employees. Be required to establish and maintain a strong relationship with service units and other departments to fulfill requests, support special projects, and resolve issues.
• Be required to demonstrate a commitment to safety that guides all aspects of work through consistent and professional behaviors in performance of the essential duties.

MINIMUM QUALIFICATIONS

• Transit routes, Transit operations, Extra board operations, service structures, and work rules.
• Transit scheduling including scheduling software and data processing related to schedule activities. Statistical and database software.
• Timetable development such as dwell times, running times, layover and recovery times, and coordination with other services.
• Analytical and statistical data collection and evaluation methods.
• Operational considerations such as Operator assignments, fleet management, traffic and environmental factors.
• Technology and tools such as scheduling software, GPS and real-time data and Geographic Information Systems (GIS)

• Operations management.
• Align scheduling, vehicle and operator assignments with strategic goals. Manage extra board operations and maintaining workforce efficiency.
• Effective use of scheduling tools, transit software and GIS in daily operations.
• Ensure adherence to service standards and work rules.
• Collecting and analyzing statistical data to evaluate transit performance, dwell times, and other scheduling components. Leveraging statistical and database software to process and evaluate data.
• Coordination and Problem-Solving.
• Ensure that operations adhere to legal, regulatory, and collective bargaining requirements.
• Monitor expenses, controlling costs, and implementing cost-saving measures.

• Understand and analyze transit routes, service structures, and operational data.
• Collect, process, and evaluate data using statistical and database software. Use analytical methods to improve efficiency and ensure operational effectiveness.
• Oversee scheduling, vehicle allocation, and operator assignments in alignment with service needs and strategic objectives.
• Manage extra board operations and workforce assignments efficiently.
• Recognize operational challenges early and implement corrective measures. Utilize technology to monitor services and make data-driven adjustments.
• Adjust schedules and resource allocation to optimize service performance.
• Track operational expenses and implement cost-saving measures without compromising service quality.
• Translate data insights into actionable strategies. Innovate solutions to improve scheduling, reduce costs, and increase efficiency.

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program includes counseling, legal services, financial planning, etc.
• UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile and AT&T.
• Pet insurance plan options (tailored plan coverage based on pets health and needs).