Manager of Operations - Urban Recipe

Job Title: Manager of Operations                       Job Status: Full-time

Reports To: Executive Director

Who We Are:  Urban Recipe is an Atlanta-based non-profit organization focused on combating food insecurity in a manner that affirms dignity while providing support and a sense of community among its members and partners. For 32 years, Urban Recipe’s food cooperatives (Food Co-ops) have provided consistent food to people in need, doing so in an environment where recipients build relationships with one another and gain ownership by participating in the process. Our mission is to partner with our members and supporters in creating food security, building community, and providing a platform for personal development.

Position Summary:  The Manager of Operations for Urban Recipe is responsible for the management and maintenance of the warehouse, carrying out the logistics of receiving, processing, storing, and sending inventory according to purchase orders and shipping schedules. Their duties include loading orders onto trucks and shipping containers, organizing incoming stock, and putting the appropriate labels on outgoing parcels.  The Manager of Operations will also be responsible for the procurement of food for all of Urban Recipe’s programs and partnerships.   

Responsibilities:

• Designing and maintaining clear operational guides to ensure consistency of operations

• Delivering reports to the leadership team to provide insight into the overall efficiency of the organization

• Collaborating with management and executives to set departmental and organization-wide goals

• Supervise warehouse and transportation staff 

• Onboard all newly employed warehouse workers

• Ensure all operations are carried on in an appropriate, cost-effective way

• Improve operational management systems, processes, and best practices

• Identifying and resolving any problems in the production process

• Purchase materials, plan inventory, and oversee warehouse efficiency

• Develop and communicate weekly delivery schedules

• Ensure all distribution trackers, logs, and administrative paperwork are completed weekly

• Ensuring that all activities conform to local, federal, industry, and company standards and that the organization’s processes remain legally compliant

• Formulate strategic and operational objectives for all warehousing

• Perform quality controls and monitor inventory gaps

• Identify innovative strategies for continually improving Urban Recipe’s impact, effectiveness, and overall quality of the warehouse and transportation

• Serves as a representative of Urban Recipe at vendor locations and distributions

• Wear and utilize all required PPE and safety equipment/tools

• Collect merchandise from the warehouse and safely transport materials to co-op locations

• Receiving and documenting merchandise for delivery or return

• Keeping an inventory of all merchandise entering or exiting the warehouse

• Identifying and reporting any missing, lost, or damaged materials 

• Act as the liaison of all warehouse partners, equipment repairs, or transportation partners

• Ensuring that all the merchandise is safely and securely packed and labeled for shipping

• Serve as a secondary delivery driver for all programming

Education/Certification:

• Bachelor’s Degree required

• Forklift license preferred

• At least 3 years of experience in a warehouse position 

Qualifications:

• Experience with a community-based or nonprofit organization is strongly preferred

• Experience with working in a forklift and CDL driving

Knowledge, Skills, and Abilities:

• Have a deep commitment to the mission of Urban Recipe 

• Self-starter with the ability to work independently and effectively

• Excellent planning and organization skills 

• Detail-oriented

• Strong interpersonal skills

• Demonstrate the use of appropriate and effective techniques to encourage orderly warehouse operations

• Ability to work collaboratively with others

• Previous experience interacting directly with warehouse equipment

• Strong problem-solving skills

Physical Demands and Work Environment:

• The employee will be required to lift and transport heavy items to waist level, up to 40lbs, daily

• Frequent bending, stooping, reaching, and walking are required

• Required to wear and utilize all required PPE and safety equipment/tools

To perform this job successfully, an individual must be able to perform each responsibility, competency, and essential function satisfactorily.  The requirements are representative of the qualifications, knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description supersedes all prior job descriptions and does not constitute an employment agreement between the employer and the employee. It should not be construed as an exhaustive statement of requirements, duties, and responsibilities. Management retains the right to add or change the duties of this position at any time.