Manager of Operational Excellence - ABCD & Company
Rockville, MD 20852
About the Job
POSITION TITLE: | Manager of Operational Excellence
DEPARTMENT: | Operations
LOCATION: | Rockville, Maryland
WORK MODALITY: | Onsite
DEPARTMENT: | Operations
LOCATION: | Rockville, Maryland
WORK MODALITY: | Onsite
Who we are:
At ABCD & Company, we believe that our clients are more than what they do; we only partner with brands who have the courage to show the world who they are. We create meaningful, deeply impactful marketing campaigns and events to grow our partners’ brands and help them connect with their audiences on a deeper level—with soul. Soul is the missing ingredient in stale and formulaic campaigns and events. Soul is at the core of who we are - it’s the energy that drives us and the magic that helps us innovate. We pride ourselves on being able to infuse soul into every aspect of our work.
As a minority-owned company, our mission is to empower marginalized voices that aren’t often represented. Looking at diversity with a soulful lens, we go deeper than the surface-level qualities and include the invisible dimensions of a person’s identity.
We do this by breaking down unconscious bias and learned stereotypes that we may not even be aware of but affect our ability to be inclusive. Our philosophy centers on cultural appreciation, not appropriation, and prioritizes equity over equality. We understand that empathy grows through proximity, which is why diverse faces and voices shine in all our campaigns.
We have decades of experience creating transformative experiences for market leaders in the banking, non-profit, health, and government industries, among others, we are proud to have been recognized as 2023 Best Places To Work. This accolade reflects our commitment to fostering a positive and inclusive workplace culture. We have extensive experience navigating highly regulated spaces and producing assets that are accessible and compliant. We work with clients who focus on KPIs to deliver ROI, increase positive sentiment, and deliver impact.
We are looking for excellent talent to join our expanding team. If this sounds like a good fit for you, apply now!
What is ABCD looking for in a Manager of Operational Excellence?
Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.
The Manager of Operational Excellence is responsible for ensuring excellence in customer service delivery to internal stakeholders, overseeing daily standard operating procedures and business processes, and creating operational efficiencies for long-term profitability.
Reporting to the Chief Operating Officer, the Manager of Operational Excellence will be charged with creating and maintaining systems and processes to improve efficiency across the agency. Additionally, the role serves dually as the custodian of company-wide equipment, physical facilities, and information storage by effectively managing, documenting, storing, and issuing as necessary.
This champion of workplace culture and efficiency must have a strong work ethic, great communication skills, a growth mindset, and be willing to get in the weeds of operations beyond sitting at a desk.
As a key person on the management team, you will also work closely with the Manager of People and Culture, helping to shape employee experience--maintaining our award-winning culture.
Our Expectations:
Winning skills and behaviors for success.
Essential job duties included but not limited to:
Internal Customer Service and Project Support:
- Serve as the office help desk, guiding team members to resources, solutions, and support.
- Develop company wide policies and SOPs in partnership with department heads and the manager of people and culture.
- Support the team in pre-event/pre-conference logistics, as well as executing other vital components of onsite logistics. (including traveling to events as necessary)
- Manage special projects as assigned by the COO.
- Prioritize and manage multiple projects simultaneously and following through on issues in a timely manner.
- Proactively identifying ways to improve the efficiency and efficacy throughout the agency.
- Lead support for team members on the ground (events, etc.) as needed. (during hours and after hours)
Technology and Equipment Management:
- Responsible for the procurement and purchase of computers, technology, and general office equipment.
- Oversee equipment maintenance, storage, cataloging, and issuing of devices.
- Manage software licensees, distribution, and installation.
- Issue credentials and manage the agency password repository.
Physical Facilities Management:
- Responsible for managing the relationship between the building and the agency.
- Responsible for the procurement and purchase of furniture/fixtures.
- Oversee asset management.
- Manage the company storage unit.
- Serve as the after-hours point of contact for emergencies for the building.
Information Storage Management:
- Maintain the company digital library.
- Maintain cloud storage systems and regular information redundancy.
Front Office Management:
- Provide excellent customer service by managing the front office operations (switchboard, guest experience, etc.)
- Support the executive committee of the agency by overseeing the management of the operations coordinators. (who support the executives)
KNOWLEDGE REQUIRED:
Required and preferred knowledge and experiences to succeed.
Education:
- Bachelor’s Degree Required.
Work Experience:
- 3-5 years of experience in roles within operations management.
Critical Components for Success in Your Role at ABCD:
- Excellent planning and organizational skills.
- Actively engage in operational tasks, demonstrating a hands-on approach to leadership that inspires and motivates teams to achieve.
- Must be able to take feedback and have a growth mindset.
- Actively engage in operational tasks, demonstrating a hands-on approach to leadership that inspires and motivates teams to achieve operational excellence.
- Must provide excellent customer service (i.e. Chick-fil-a, Disney, Nordstroms).
- Demonstrates a proactive approach to mitigating, identifying, and solving problems.
- Communication skills (written and oral).
- Demonstrate curiosity, initiative, and resourcefulness.
- Manage competing priorities and multi-task.
- Have impeccable judgment and character and be able to pass a background check.
Source : ABCD & Company