Manager of Oncology Services - Carle Health

Overview:

Serves as the Manager of all Outpatient Oncology Clinics/Departments. Responsibilities include managing oversight of day-to-day department operations, including department staff; efficient and effective administrative, clinical, educational, and maintenance operations within department; identifying and making recommendations regarding process improvement opportunities; and managing special projects, which includes oversight of the Oncology Clinical Research program. Responsible for the departmental operating and capital budgets, employee engagement & turnover, and the optimization of resources to meet/exceed departmental and organizational key performance metrics.

The Oncology Services Manager serves an integral role as part of a multidisciplinary team to deliver evidence-based, coordinated and cost-efficient care to oncology patients and their families and caregivers. Manager establishes and maintains collaborations with medical providers and provider organizations, serving as a point of contact to offer information, education and coordination of patient care related to oncology. Manager must effectively communicate and coordinate with providers, staff, administration, and internal and external customers, including patients.

Responsibilities:Manages leaders of day-to-day operations in each departmentProcures necessary equipment and resources for personnel in all Oncology ClinicsEnsures department planning and scheduling is in compliance with budgetary guidelines, proper distribution of assignments and adequate staffing, and appropriate space and facilities for subsequent performance of dutiesManages the development and implementation of patient scheduling procedures that maximize the number of daily procedures that can be performed to ensure efficient operations in the departmentsManages various personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules and corrective action.Ensures the availability of proper staffing for delivering patient care in all Oncology ClinicsEnsures compliance with regulatory agencies such as JCAHO, IEMA, IDPH and FDAManages development and maintenance of departmental policies, procedures, and objectivesWorks closely with department leaders to ensure safe, accurate, and quality care is providedOversees the quarterly site visit activities conducted by the outside radiation safety consultants and suggests corrective actionsWorks to promote a positive work environment which emphasizes respect for patients, families, physicians, staff and internal and external departmentsOversees staff coordinating machine maintenance and machine repairs and minimizes machine downtimeWorks with providers and the department director to coordinate provider schedules and coverage for time offProvides opportunities for staff development and in-service programsEnhance patient access and ease referral management for physiciansDevelops coaching and corrective action plans as needed to influence team members related to performance and behaviorsInvestigates performance and behavioral issues with HR to make employment status decisionsCoaches and grows team members as a part of their personal and professional developmentWorks with department leaders to set goals and objectives for achievement of operational resultsMakes daily patient and employee rounds in each departmentMentors staff toward achieving excellent patient experiencesModels the organizational values and behaviorsPossesses ability to collaborate and communicate effectively with providers, staff and patients to assist in identifying and solving problemsEnforces and adheres to all organizational personnel/legal compliance policies and procedures and safety guidelinesCompletes and conducts performance reviews with direct reports and gives oversight on indirect reports performance reviewsConnects the dots for staff by communicating how our department and region fits into the organization and the work throughout the organization, its subsidiaries and affiliatesEnsures the ongoing training and development of department leadersDevelops and mentors staff through on-boarding, open communication, training and development opportunities and performance review processBuilds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplaceHires and manages; sets expectations, holds accountable, coaches, develops, and trains as neededResponsible for team engagement and making it a great place to work for staffParticipate in regularly scheduled department staff meetings are conducted to share information/ideas, seek feedback from staff and discuss employee concerns; resulting in a plan of action to address concerns, and provide staff developmentManages personnel selection, training, orientation, discipline, developing, and guidance of staffCompletes timely performance reviews with staffDevelops standards of performance and expectations for staffManages development and maintenance of established departmental policies, procedures, and objectivesOversees and evaluates day to day activities to ensure quality patient outcomesEnsure staff meets mandatory education and competency requirementsWorks in conjunction and collaboration with department engagement champion to cascade information to teamIdentifies problem areas (in patient care delivery, staffing, and business development) and works toward solutionsEnsures patient satisfaction levels result in positive trends. 95%or higherEnsures that department complies with hospital-established policies, quality assurance programs, safety, and infection control policies and proceduresReviews RL Event reports with Director of Oncology to determine causes and to provide for prevention of future incidents through counseling and education of staff and appropriate disciplineMaintains an environment that meets standards of safety, cleanliness and orderlinessMonitors current patient care practices and patient flow to identify inefficiencies and opportunities for improvementParticipates in gathering data on PI initiatives, including chart reviewParticipates in determining root causesInitiates and implements process improvements based on evidence-based practices and best practices in the delivery of care for oncology patientsWorks to improve patient outcomes through various initiatives, committees and work groupsSelects metrics to track patient outcomesMonitors referring physicians with use of monthly dashboardsMonitors and manages department employee engagement scores and turnover ratesManages quality metrics and regulatory standards related to their specific area of responsibility and knows how to obtain results and maintain complianceClearly assigns responsibility for tasks and decisions and sets clear objectives and measures; Monitors process, progress and resultsMonitors technology advancements and is responsible for addressing quality as it relates to equipment and technologyContinually networks with other departments and programs to seek best practice program design innovationsMeasures and monitors process, progress, and results. Can quickly sense what will help or hinder accomplishing a goal and removes barriersMonitors, evaluates and implements actions to improve employee and patient satisfactionMonitors department dashboards with metrics that track timeliness of throughput, access of services, referral management, and other appropriate departmental metricsExhibits collegial relationships with referring providers and the community to enhance referrals and new businessPrepares annual budget, prepares department business plans, and other projects as requested by the department DirectorManages expenses and identifies opportunities for savings and for cost avoidanceMonitors patient revenue and statistical reports paying particular attention to variances and the cause of the varianceMonitors department productivityPrepares reports identifying adverse trends, investigation into trends, and appropriate recommendations to address and resolve trendsIn conjunction with Director of Oncology, collaborates with Billing/Coding teams to ensure efficient operationsEnsures appropriate staffing for volume and manages overtimePrepares reports setting forth progress, adverse trends and appropriate recommendations or conclusionsCollaborates with ILCC & Carle Research departments to sustain Clinical Research program in Oncology at MethodistWorks with physicist, provider and other necessary personnel to ensure applicable clinical trials are open and offered to Carle patientsServes on committees and attends meetings as required/ requestedAssists in meeting facilitation and presentationQualifications:License/Certifications:
Basic Life Support (BLS) within 30 days - American Heart Association (AHA); Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)

Education:
Bachelor's Degree: Nursing (Required)

Other Knowledge/Skills: