Manager of Endpoint Client Management Engineering - Citizens

Description


3 Days Hybrid from any of our locations in RI, Iselin NJ, MA, Charlotte NC, Pittsburgh PA, Atlanta GA, Dallas TX or Phoenix AZ



Role is not relocation eligible.



As the Manager of Endpoint Client Management Engineering, you will lead a team which is responsible for provisioning, integrating and daily operation of critical systems used to support the organization. Working alongside software, network, infrastructure, security, and cloud engineers, your team will provide support to end users and day-to-day operations and maintenance of Citizens client endpoint systems.



Primary responsibilities include





+ Lead a team of systems engineers; offering guidance, leadership and ensuring proper resource allocation in order to ensure superior technological support to Citizens colleagues.



+ Monitor and ensure high availability and acceptable levels of performance of infrastructure components and mission critical resources such as operating systems, endpoint agents, utilities, etc.



+ Forecast system demands; when appropriate, recommend upgrades, expansion and/or reconfiguration to ensure ongoing accessibility.



+ Maintain and ensure enterprise endpoint protection and security software’s such as Antivirus, AntiSpam and Antispyware; identify and manage attack surfaces; ensure cybersecurity best practices are in place.



+ Conduct reviews and technical inspections in coordination with cybersecurity teams to identify and mitigate potential security weakness; ensure all security features applied to a system are implemented and functional.



+ Provide Tier III troubleshooting support to the IT organization.



+ Coordinate efforts to create knowledge articles, trainings, and badges in the team's area of discipline.





Qualifications, Education, Certifications and/or Other Professional Credentials





+ Bachelor's Degree or Associates Degree with relevant work experience.



+ 8+ years working experience in client endpoint management supporting an enterprise environment.



+ Strong leadership and team building experience with the mindset of acting as a player/coach. This is a hands on technical position with leadership/team management responsibilities as well.



+ Strong verbal and written communication and interpersonal skills throughout the entire organization, up to and including the C-Suite.





Hours & Work Schedule





+ Hours per Week: 40



+ Work Schedule: Monday - Friday 8-5 Eastern Time



+ 3 Days Hybrid from any of our locations in RI, AZ, MA, NC, NJ, NY, or TX



+ Role is not relocation eligible





Pay Transparency







The salary range for this position is $ 112,000 - $ 168,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.







We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .



Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.



Equal Employment Opportunity


Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth







Background Check



Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

02/10/2025