Service Delivery/Customer Engagement Manager - Abile Group, Inc.

Overview

Abile Group has an exciting and challenging opportunity for a Service Delivery/Customer Engagement Manager on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

Responsibilities

• Understands the NCE/NCW mission and experience with GEOINT systems

• Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach

• Demonstrates familiarity (technical and performance requirements) with customer IT systems and segments

• Understands the "why" behind customer needs and can clearly articulate it to others

• Inspires and works collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner

• Troubleshoots and problem-solves skills involving large, complex systems

Qualifications

Clearance Required: TS/SCI 

Degree and Years of Experience: Bachelor’s degree and 5+ years of related experience

Required Skills: 

• Experience in systems engineering and roadmap development in support of customer initiatives and requirement
• Possess strong analytical, organizational, and decision-making skills
• Excellent verbal and written communication skills
• Skilled in working with Federal customers in classified areas

Desired Skills: 

• SharePoint Design

• Microsoft Office Products (Excel, PowerPoint, Project, Word)

• Service+/ServiceNow (Service Request and Analytics modules)

• Project Management/Agile experience

• Requirements Management experience

• Supervisory experience

About Abile Group, Inc.

Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients.  We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise. 

EEO Statement

Abile Group, Inc. is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details.  A member of the HR team will respond to your request within 2 business days. 

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.