Manager of Digital Merchandising at PetMeds | PetCareRx

Join our PetMeds/PetCareRX (“PETS”) team as the Manager of Digital Merchandising and be a driving force in our digital retail success. Are you passionate about delivering an exceptional online shopping experience for pet parents? As the Manager of Digital Merchandising at PetMeds, you'll lead the strategy that shapes our eCommerce site and guide a small team of Merchandisers to ensure that our customers enjoy a seamless, engaging, and efficient experience every time they shop with us. You’ll own the digital merchandising strategy for US Market, from go-to-market campaigns and messaging to managing user flows and optimizing product marketing

Working closely with our merchandising, marketing and digital teams, you’ll transform financial investments in our product line into a comprehensive strategy that drives sales and delights our customers. You’ll also work with UX, UI, and web production to execute the product team’s vision and continuously evolve our digital platforms to create a shopping experience that keeps pet parents coming back!

This is a hybrid role. Must be able to commute to either our Delray Beach, FL or Lynbrook, NY corporate offices 3x per week.

Key Responsibilities:

• Collaborate across teams

  Partner with merchandising, creative, and web development to ensure the best possible online customer experience

  
  

• Optimize landing pages

  Influence and adjust homepage strategies to support calls-to-action (CTAs), drive storytelling, and enhance product discovery, funnel depth, and conversion

  
  

• Elevate go-to-market experiences

  Shape the customer journey from emails and paid media channels, ensuring smooth product discovery

  
  

• New product launches

  Build a best-in-class go-to-market process for delivering new products and collections

  
  

• Oversee product content strategy

  Partner with our Creative and Merchandising team to ensure product content are optimized for online shopping

  
  

• Drive in-season updates

  Adjust merchandising and marketing strategies based on inventory and sales trends

  
  

• Ensure accuracy

  Review product pages, photos, and descriptions before they go live, and make corrections as needed

  
  

• Optimize site structure

  Manage site taxonomy to drive conversion and maximize customer experience

  
  

• Analyze performance

  Generate reports, track key metrics, and share insights with stakeholders to enhance performance

  
  

• Boost product recommendations

  Manage intelligent upselling and cross-selling strategies, and continually A/B test for optimization

  
  

• Support marketing

  Help plan email, and other channel cadences and ensure messaging aligns with product and sales goals

  
  

• Mentor team

  Provide leadership, support, and guidance to a team of Digital Merchandisers, Product managers and Marketers to drive success

  
  

Qualifications:

Education & Experience:

• 7+ years of experience in eCommerce merchandising, buying, or site experience, with at least 2 years managing a team
• Experience with Salesforce Commerce Cloud
• Proven ability to lead a small team to make big impacts, even with limited resources
• Strong attention to detail and accuracy
• Creative problem-solving skills and the ability to implement strategies that meet brand and sales goals
• Flexibility and a quick-learning attitude to navigate a constantly evolving digital landscape
• Proficiency with tools like Microsoft Excel, ESP, search platforms, A/B testing, and site personalization
• A BA or BS in Merchandising, Business, or a related field (or equivalent work experience)

Personal Attributes:

• Passionate

  You care deeply about creating a great customer experience, from product discovery to shopping ease

  
  

• Collaborative

  You build trust and work seamlessly with cross-functional teams

  
  

• Analytical

  You leverage data and insights to drive decisions and performance improvements

  
  

• Detail-Oriented

  You’re meticulous when it comes to managing tasks and meeting deadlines

  
  

• Adaptable

  You thrive in a dynamic environment and are flexible when priorities shift

  
  

• Solutions-Focused

  You identify challenges quickly and offer actionable solutions, bringing others along for the journey

  
  

• Proactive

  You’re always looking for ways to enhance the customer experience and improve performance

  
  

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance (and more)
• Hybrid work options
• Generous pet-related benefits and discounts
• Professional development opportunities and career growth
• Performance-based incentive awards
• 401k with company match
• Paid parental leave, surrogacy, and adoption benefits
• Unlimited Flex Time Off
• Education Reimbursement Program
• Working alongside a diverse group of collaborative and innovative team members
• Opportunity for growth and development across several areas of the organization

PetMeds/PetCareRX (“Pets”) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and help shape the future of our brand, creating memorable experiences for pet parent families everywhere!