Manager of CSS Housing Services - Illumination Foundation

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13 facilities with 22 micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

The Manager of Community Support Services Housing Services will oversee daily operations of the Housing Services program relating to the LA region. This includes managing all program functionaries such as Lead Housing Navigators/ Lead Housing Case Managers, Housing Navigators/ Housing Case Managers, and Housing Retention Specialist which encompasses the quality of their work, from programmatic/contractual perspectives to client-centered/ethical ones, ensuring staff productivity, spearheading community relations as a figurehead of the program, administering corrective action when program standards are not met, and assisting the Associate Director of CSS Housing Services in certain administrative tasks/functions such as documentation audits, attending engagements with contractors, assessing reporting metrics, training new staff, monitoring program/contractual benchmarks, and workflow / policy development..
The pay range for this position is $64,480 - $70,000 annually, depending on experience.

Responsibilities:

Supervision:

• Supervision of CSS Housing services staff includes overseeing and facilitating both qualitative and quantitative aspects of the CSS Housing Services job functions. This entails closely monitoring the work of both Housing Retention Specialists, Housing Navigators/ Housing Case Manager, Program Coordinators, and Lead Housing Navigators/ Housing Case Managers insofar as it is delivered punctually and in accord with contractual tenets, ethically and in accord with Illumination Foundation guiding principles, and that it meets internally designed standards.
• Manager of CSS Housing Navigators will monitor outbound program referrals and will ensure that members are being linked properly in accordance with their needs.
• Manager of CSS Housing Services will oversee the integrity of CSS Housing Services staff documentation, applying Illumination Foundation documentation standards when warrant. 
• Manager of CSS Housing Services will oversee training / growing staff and administering new curricula when necessary. 
• Manager of CSS Housing Services will oversee relationships built between all CSS Housing Services Staff, Health Networks, and other housing providers and clients in the community. 
• Manager of CSS Housing Services will be responsible for screening candidates and hiring staff to meet programmatic needs. Client Care 
• Manager of CSS Housing Services will ensure CSS Housing Services staff are using ethical, client centered approaches when engaging members. 
• Manager of CSS Housing Services will ensure staff attendance at communal engagements where client-care details / strategies surrounding their members are being discussed. 
• Manager of CSS Housing Services will themselves take client-centered approaches when engaging clients. 
• Manager of CSS Housing Services will view documentation through not only a programmatic lens but a client-centered one as well, intervening in cases that fail to uphold our standards of client care. Collaboration: 
• Manager of CSS Housing Services will engage in weekly 1:1 collaborative effort with CSS Housing Services staff, as well as with the Senior Manager of CSS Housing Services. 
• Manager of CSS Housing Services will collaborate with client care team members belonging to other programs, to co-create and optimize the deliverance of client care services. 
• Manager of CSS Housing Services will collaborate with administrative staff belonging to contracting agencies and be a point of contact for field-based / client-facing inquiries, questions, and concerns of contractors. Documentation: 
• Manager of CSS Housing Services will work with the Manager of CSS Housing Services to ensure that the quality and quantity of CSS Housing Services staff documentation is up to internal and contractor standards. This will involve bi-monthly chart audits in Kipu EMR and in various provider portals. 
• Manager of CSS Housing Services will work with the Manager of CSS Housing Services to identify accurate data / reporting figures, so as to remain compliant with contractor program parameters. Administrative Oversight:
• Manager of CSS Housing Services will attend all monthly meetings with contractors, as well internal meetings with administrative staff. Information gleaned from these meetings will be disseminated to staff members accordingly.
•  Manager of CSS Housing Services will oversee employee timesheets and will be responsible for their compliance / accuracy.
•  Manager of CSS Housing Services will be responsible for administering corrective action when expectations / standards are not met by staff members.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

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