Manager of Community Engagement - Mercyhealth

The Manager of Community Engagement brings our passion for making lives better to the community through connecting with our stakeholders, local nonprofits, and local public health departments. The Manager actively engages with and builds relationships with underserved communities. The Manager conducts direct outreach to underserved communities, such as group education and attendance at community events. The Manager identifies opportunities to coordinate care and improve access to Mercyhealth services, including planning outreach and conducting training for frontline staff and providers. The Manager maintains current knowledge of health disparities and participates in the development of culturally sensitive training and patient outreach materials. Other duties may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Represents Mercyhealth’s mission and values to external community stakeholders
• Works with and develops rapport with diverse populations in individual and group settings
• Uses feedback from external stakeholders to identify opportunities for Mercyhealth to better engage underserved communities in our service areas
• Performs outreach in diverse locations, including churches, social events, outdoor gatherings, health fairs, and other venues
• Collaborates with interdisciplinary staff to share community feedback and review internal and external data related to patient experience, health disparities, community health needs
• Supports development of action plans intended to impact patient experience, health disparities, and community health priorities
• Identifies opportunities for staff and provider upskilling and collaborates as needed with Organizational Development to develop training materials
• Actively participates in community coalitions as requested

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the  Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION & EXPERIENCE  

• Bachelor’s or Master’s Degree in Public Health or related field
• 5 + years of community health or healthcare experience
• Experience with community outreach and education
• Experience working with diverse populations

Preferred Qualifications

• Registered Nurse or Social Worker

CERTIFICATION/LICENSURE                    

• Licensure or ability to obtain licensure in Wisconsin and Illinois

ADDITIONAL REQUIREMENTS

Passing the Driver’s License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES

Ability to work together and foster team work.  Expected to respect and support one another and hold one another accountable to our pillars and mission.  Expected to follow the Mercyhealth Service Excellence Behaviors and Critical Moments of Service (CMOS), as outlined in the CMOS booklet.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well within a group setting; problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue. Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences. Educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

LANGUAGE SKILLS                                                   

Read analyze, and interpret general business periodicals, technical procedures, or governmental regulations.  Write reports, business correspondence.  Able to effectively present information and respond to questions from supervisors, clients, professionals, customers and the general public.

MATHEMATICAL SKILLS                                                      

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Compute rate, ratio, and percent and to draw and interpret graphs.

REASONING ABILITY                                                

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Interpret a variety of instructions furnished in written, oral, diagram or schedule form.

COMPUTER SKILLS                                                                                       

Computer skills:  Knowledge of Epic / Tapestry, Microsoft Access, Word, Excel, Internet software, Spreadsheet software, Word Processing software, and Microsoft Outlook.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

You may be able to hear other people on the phone or having a work discussion.  There may be noise from printers or copiers.

Occupational Exposure is Category C - No partners in the specified job classifications have occupational exposure.

AGE OF PATIENTS SERVED

Neonate (birth – 28 days)

Infant (29 days – less than 1 year)

Pediatric (1 year – 12 years)

Adolescents (13 years – 17 years)

Adult (18 years – 64 years)

Geriatric (65 years and older)

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP    

Partners, physicians, patients/family, visitors, vendors                                         

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, (for long periods of time), handle, finger, feel, reach, talk, and hear. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 10 pounds and on occasion up to 25 lbs.

LEVEL OF SUPERVISION

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements.  Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.

SUPERVISES

Directly supervises clinical staff in the designated program. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: 

· Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

· Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

· Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

· Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

· Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

· Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.