Manager of Clinical Services - Allergy & Ent Assoc

The Manager of Clinical Services will work in collaboration with Managers, Providers, Clinical Staff and Administration to develop, maintain and implement SWAAC/AENT clinical and compliance delivery processes. The Manager of Clinical Services will provide instruction, collaboration, and mentorship to clinics regarding clinical and compliance programs, Allergy & Immunology, and ENT standards, regulatory requirements and safety initiatives supporting the mission, vision, and values of SWAAC/Allergy and ENT Associates.

•Responsible for high quality training and care delivery across SWAAC/Allergy & ENT Service lines.

•In coordination with the Regional Director of Operations and Management, ensures staff in clinics are following current clinical and regulatory compliance standards and guidelines.

•Identifies clinical and compliance policies and procedures that need to be standardized.

•Works with antigen mix and injections departments to ensure compliance with clinical standards and provides training.

•Leads in ensuring all employees are following and completing annual required regulatory compliance training.

•Quality Assurance and Performance Improvement: Manages the QA/PI Program, promoting continuous improvement in clinical services. Ensures efficient and collaborative clinical care delivery.

•Works with Managers and clinic staff to collect occurrence and or special incident data to develop action plans and training as required.

•Supports Management in special incident reporting and notification to appropriate licensing bodies when necessary.

•Assists in patient care and staff impacting investigations relating to compliance, processes, and procedures to determine appropriate action.

•Quality Care Oversight: Ensures high standards of care delivery across designated service lines, focusing on patient outcomes and care quality.

•Regulatory and Policy Compliance: Maintains up-to-date knowledge of healthcare regulations, ensuring clinics follow current standards. Develops and standardizes clinical policies and procedures.

•Collaborate with the Corporate Director of Clinical Operations and Training to develop and implement training programs for clinical staff.

•Ensure staff are up to date with current best practices, technologies, and clinical skills.

•Ensure compliance with healthcare laws, regulations, and ethical standards.

•Regularly review and update clinical policies and procedures.

•Develop and maintain quality assurance protocols.

•Conduct regular audits and reviews to assess clinical performance.

•Act as a liaison between clinical staff and upper management.

•Participate in meetings and committees related to clinical services.

•Assist in the development of long-term strategies for the clinical department.

•Implement new services, programs, or initiatives under the guidance of the Regional Director of Operations and Director of Clinical Operations and Training.

•Monitor industry trends and incorporate new practices as appropriate.

•Manage and respond to clinical emergencies or crises.

•Ensure appropriate protocols are in place and followed during emergencies.

•Ensure that patient care is patient-centered and respects individual needs.

•May assist Management with addressing patient complaints and provide feedback regarding clinical services.

• Texas Active Nursing License

•Active CPR/First Aid Certification

•Experience in Healthcare operations with QA/PI, Risk Management, Infection Control, Compliance and Supply Chain.

•Experience with Allergy a plus.

•Ability to travel to “all” California clinics (eligible for mileage reimbursement)

•Ability to deliver effective presentations and education to groups.

•Possess excellent written and oral communication skills.

•Proficient computer skills in Microsoft Office including Outlook, Excel, and Word

•Customer Service — Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.

•Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.

•Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.

•Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

•Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

•Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation.

•Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

•Physical Activity Level: Mix Between sedentary physical activity performing non-strenuous daily activities of an administrative nature and visiting construction or moving sites and occasionally providing physical help as needed.

•Physical Demands: Position is in a fast-paced medical office environment; good eyesight and hearing, manual dexterity, and a full range of body motion required; must be able to stand and/or sit for extended periods of time; may require occasional lifting of 25 pounds or more.

•Work Environment: Well-lit, heated and/or air-conditioned indoor office setting with adequate ventilation or construction sites with limited utilities; moderate noise (examples: business office with computers and printers, light traffic) with occasional high noise at construction sites; typical schedule is Monday through Friday with regular working hours; Occasional overtime may be required; travel to various locations of clinics will be required.

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic), daily stair climbing; Typical schedule is Monday through Friday with regular working hours; Frequent and daily travel within all California clinics will be required. (mileage reimbursement eligible)