Manager of Audio Visual - Acrisure Arena - Oak View Group

Manager of Audio Visual Job/Position  Description Summary – Acrisure Arena/Firebrids Hockey Team

The position reports directly to the Senior Manager of Audio Visual of Acrisure Arena/Firebirds and will partner heavily with internal/external partners and department heads for the audio/visual and technical needs for the Acrisure Arena/Firebirds and attached spaces.

This position will be responsible for Managing the Audio Visual Department Team which consistes of Part Time Audio Visual Technicians and Game Presentation Coordinators as well as developing the A/V master schedule and planning in conjunction with the venue’s event and maintenance schedules.

This position will manage Audio/Visual staff, including part-time, freelancers, and third-party. The position will supervise (and participate, as needed) A/V set ups, strikes and event-by-event change-outs, to ensure events are show ready.

This position will be expected to work and supervise part time and or full time staff to the highest safety standards, while delivering an exceptional guest experience for a diverse group of guests/clients in the youth, amateur/collegiate, professional, and special events spaces. 

This role will pay a wage of $70,000 to $80,000 and is a Salaried Exempt Position. Regular Full Time works nights, weekends and some holidays when in production.

This job posting will expire on 6/30/2024.

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Job Responsibilities Preparation & Production

• Supervises and Manages Part time and full time Audio Visual Technicians and Game Presentation Coordiantors.
• Providing setup/operational, for all video, audio, lighting, WiFi/network and production systems and/or equipment used in or by the venue for event presentation (e.g.: control room components, audio booth & equipment, video and camera equipment, LED Daktronics ribbons/videoboards, Ross Expression,marketing and/or PowerPoint presentations, cable interfaces and feeds, etc.).
• Create in advance and/or modify in real-time industry-leading messaging, graphics, digital or PowerPoint presentations and video/audio/effects content to support each game/event, accordingly.
• Ensure all content is effectively and entirely delivered to all playback, storage and show control systems within complete compliance of all governing stakeholders and/or policies.
• Prepare various additional events inside and outside the arena which may require A/V equipment (e.g.: portable sound or video systems) to include press conferences, banquets, pep rallies, etc.

Maintenance & Inventory

• Ensure all owned and/or utilized A/V equipment remains game/event ready, is properly setup and tested well in-advance before time of need and constantly monitored to remain in functional, working order throughout entirety of each current and upcoming event.  Troubleshoot and/or replace non-working aspects immediately so service quality is never interrupted or inexcusably delayed or modified without approval.
• Ensure all physical A/V spaces and/or storage structures utilized (e.g.: control room, audio booth, racks, cabinets, storage closets, cases, conduits, channels, carts, bags, etc.) remain in professional, safe, and functional cleanliness and order.  This expectation certainly extends to shared spaces of the venue, as well (e.g.: A/V equipment utilized or stored in event rooms/arena lobbies, etc.). All A/V related materials are to be kept organized, clearly labeled, cleaned, within proper temperature and storage specifications, etc. at all times.  

Personnel & Involvement

• Provides Performance Feedback to the Full and Part Time Audio Visual Technicians and Coordinators and develops their work schedule in support of Firebirds Games and Artist Events at Acrisure.
• Maintain a customer-first mentality which provides a safe and welcoming environment for all.  Attend or represent OVG360 and Acrisure functions with professionalism and pride.
• Perform duties including lifting, carrying, moving, walking extensively throughout the building, working from various heights, and within an environment with moderate to loud noises.
• Work extended and/or irregular hours including nights, weekends and holidays, as needed.
• Perform other duties as assigned.
• Minimum of (5 -7) years Supervising of A/V/ Technicians and Game Prsentation Coordinators and Technical experience in a sports and entertainment facility. Experience in a sports complex and/or arena is preferred. 
• Bachelor’s degree or equivalent industry experience.
• Experience in arena/stadium operations and events.
• Supervisory experience required.
• Strong organizational skills and attention to detail required.
• Must be a self-starter, proactive, flexible, and deadline focused.
• Extensive knowledge of audio/ video and/or scoreboard production in a sports and entertainment facility.
• Previous experience integrating, implementing, or refreshing broadcast control room equipment, including familiarity with modern broadcast cabling infrastructure used in broadcast environments.
• Exemplary communication skills and professionalism to deal effectively with all business contacts, vendors, and clients.
• Knowledge and previous experience working with the AHL,NHL,NBA,NCAA and concert/family/event show promoters.
• Strong verbal and written communication skills, describe and document issues as well as their solutions. 
• Ability to terminate AV cables (i.e., Cat 6, BNC, XLR, Triax, etc.).
• Proven understanding of guest and customer service.
• Forklift certified or willingness to be certified, as necessary.
• Knowledge and practice of OSHA requirements at all times.
• Possession of, or ability to obtain within 3 months of being hired, a valid CPR/AED certificate.

• Manage and take ownership for all use of A/V and technical services involved in the event production and broadcasting at, from, or involving the arena.  This will include, but not be limited to: providing setup/operational technical expertise, granting approval for usage and leadership for all video, audio, lighting, WiFi/network and production systems and/or equipment used in or by the venue for event presentation (e.g.: control room components, audio booth & equipment, video and camera equipment, LED Daktronics ribbons/video-boards, Hawkeye Innovations, 3-Play replay systems, Ross Expressions,marketing and/or PowerPoint presentations, cable interfaces and feeds, etc.).
• Create in advance and/or modify in real-time industry-leading messaging, graphics, digital or PowerPoint presentations and video/audio/effects content to support each game/event, accordingly.
• Assist in the creation, managing and evaluation of standard operating procedures for all building A/V matters, presentation or broadcast services and digital media productions and assets. 
• Ensure all content is effectively and entirely delivered to all playback, storage and show control systems within complete compliance of all governing stakeholders and/or policies.
• Prepare various additional events inside and outside the arena which may require A/V equipment (e.g.: portable sound or video systems) to include press conferences, banquets, pep rallies, etc..

Qualifications

Skills:  

Proficient knowledge of Windows and Microsoft Office software.

• 5-7 Years of Experience of Audio Visual Management in a Venue supporting Sports Games and Artist Concerts.
• Operate standard office equipment including printer, copier, computer, and fax machine.
• Adobe Suite
• Familiar with Video Formats (Codecs, frame rate etc)
• Experience with Dante network devices / technology (soft patch experience)
• Proficient knowledge and use of mobile or land-line phones and email services.
• Written/Oral communications - ability to speak and write clearly and concisely, get messages across which have the desired effect.
• Proficient knowledge of Coms systems, Clearcom, RTS, both hardline & wireless.
• Experience with RF frequencies / Spectrum Analyzer, Shure Wireless Digital devices.
• Ability to setup a mixer and provide levels for Inhouse productions. (event/sport press conference, speech, meetings)
• Knowledge of LED panel technology (Daktronics, Allsport, Scorebugs)
• Knowledge of SDI video signal flow, able to troubleshoot video signals.
• Experience hard patching audio and video lines, XLR, SDI, ST Fiber, LC fiber, SMPTE.

Working Conditions:  

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.(Firebird Games, Concerts, Special Events)
• Frequent bending, lifting up to 50 pounds, sitting, standing, exposure to multiple external elements, extensive walking through the building including inclines and stairs.