Manager-Network Ops Center - AT & T

Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

Manages the day-to-day activities of a group of Network Control technicians involved in monitoring and ensuring network quality.

Key Roles and Responsibilities:

-This is a supervisory job with responsibility for directing, planning, and apportioning the work of employees including a role in the interviewing and selecting (as applicable), training, coaching and assessing performance, discipline, suspending, terminating, and ensuring compliance with company and regulatory policy. Responsible for managing employees who complete on- site corrective and preventive maintenance, as well as necessary installations, and changes of network equipment.

-Develop procedures for installation, rearrangement and changes of activity of network equipment. Interfaces with vendors to coordinate work activities and resolve any service-related issues. Provide support to other departments on any vendor network operational issues.

-Additional duties include satisfying customers or interfacing with appropriate groups to address concerns. Implement process changes to improve internal service complaint handling and enable field teams to reduce customer escalations. Accountable for coordinating telephone number availability with the network control center and the central office planning engineers. Independently prepares work plans for individual tasks.

-Prepares project plans for specific projects and reviews with supervisor. Prepares and executes unit test plans and participates in and supports integration testing. Provides field support for groups indirectly affected by mechanized systems. This function includes monitoring for systems availability, integrity and timely performance.

-Administers discipline to technicians and makes recommendations concerning long term suspensions or terminations of technicians. May be responsible for utilizing Management Systems & Operations Control (MSOC) techniques to manage employee efficiency, performance, and customer service. Responsible for training, evaluating and managing performance evaluations of direct reports.

-Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates. Typically reports to second or third level management.

Job Contribution:

Education:

Typically a high school diploma, GED or equivalent related network experience; Technical degree preferred.

Experience:

Typically at least 3-5 years of network related technical experience.

Supervisory:

Yes.

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Manager-Network Ops Center, earns between $96,000.00-$144,000.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

 Joining our team comes with amazing perks and benefits:

· Medical/Dental/Vision coverage.

· 401(k) plan

· Tuition reimbursement program.

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave.

· Paid Caregiver Leave.

· Additional sick leave beyond what state and local law require may be available but is unprotected.

· Adoption Reimbursement.

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance.

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs.

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.