Manager, Market Quality (101467) at American Honda Motor Co Inc

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

The Market Data Quality Lead position is representative for leading all activities and initiatives related to obtaining timely and actionable market data quality that is used to resolve customer vehicle problems.

This job contributes to the overall mission and goals of AHM by directly supporting Business Unit Midterm Strategies:

• 23-25 Midterm Parts, Service, & Technical Business Unit Strategic Direction:
  • Achieve Industry leading Customer Satisfaction by quickly understanding and responding to customer needs. (Level 1 Business Plan Objective)
  • Strengthen Product Quality Reputation in order to meet Customer Expectations. (Level 2 Business Plan Objective)

Key Accountabilities

Lead Unit Operations which produce required business results related to the following objectives and strategies while using key performance indicators.

• Improve the quality and accuracy of all data information obtained from the market.
• Work with the creators/owners of market information used to identify market quality issues and establish business flows and operating procedures that can be rapidly used utilized in QIS and reporting activity.
• Collaborate with key stakeholder organizations in order to improve the accuracy of information such as FQR/Tech Line/CR
• Educate and coach field associates, dealers, CR, and TL staff in order to provide improved vehicle quality data flow.
• Conceptualize and define requirements while working with developers to design long-term sustainable systems and method improvements to advance data analysis capabilities.

Support and Enhance QIS Investigation and Support Activity.

• Collect necessary parts and data from the market and arrange scramble activities for QIS cases and investigations that require information, analysis, or first-hand confirmation.
• Develop measures that strengthen the DVR process. Increase fast DVR response timing.

Telematics Data Management

• Collaborate with CASE Business Unit and other SEDBQ stakeholders in order to improve and strengthen the acquisition and utilization of telematics data from vehicles in the market.

Qualifications, Experience, and Skills

• BS in Engineering, Data Analytics, or equivalent work experience
• 7-10 years in parts, service or technical business functions with understanding of market level processes
• Understanding of automotive business structure with specific expertise in quality management or market related vehicle problems
• 5-7 years of experience at a management level
• Knowledge of the global Honda market quality improvement structure, processes, and responsibilities
• Knowledge of Honda/Acura dealer operations and vehicle repair processes
• Knowledge of advanced automobile systems
• Knowledge of legal and regulatory issues that pertain to automobile business 
• Knowledge of ACS, Field, and Dealer Operations
• Advance project management skills
• Strong collaboration, communication, technical, and negotiation skills
• Strong people management and development skills

Working Conditions

• Clean driving record with a valid driver’s license
• Ability to work in a team environment
• Able to work in excess of 40 hours on a regular basis  

What differentiates Honda and make us an employer of choice?

Total Rewards: 
•    Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
•    Regional Bonus (when applicable)
•    Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
•    Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
•    Paid time off, including vacation, holidays, shutdown
•    Company Paid Short-Term and Long-Term Disability 
•    401K Plan with company match + additional contribution
•    Relocation assistance (if eligible)

Career Growth:
•    Advancement Opportunities
•    Career Mobility  
•    Education Reimbursement for Continued Learning
•    Training and Development Programs 

Additional Offerings:
•    Lifestyle Account
•    Childcare Reimbursement Account
•    Elder Care Support
•    Tuition Assistance & Student Loan Repayment
•    Wellbeing Program
•    Community Service and Engagement Programs
•    Product Programs
•    Free Drinks Onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.