Manager - Chick-fil-A
Los Angeles, CA 90028
About the Job
Job Summary:
A Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of operational excellence. A Manager’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. A Manager has the capability and decision-making skills to consider larger complexities of the business. A Manager can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. They lead by example and set the tone that others will follow.
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Employer sponsored Medical insurance
- Dental and Vision insurance options
- Life insurance
- Employee Assistance Program (EAP)
- Scholarship opportunities
- Free college (online) through Point University
- Competitive pay
- Meal credit
Competencies:
- Consistent, reliable and present
- Ability to work in a fast-paced environment
- Able to identify bottlenecks and put aces in their places
- Demonstrate strong interpersonal skills and Emotional Intelligence
- Able to delegate and lead others effectively
- Ability to manage Team Member behavioral and performance issues
- Proficient in handling work-related injuries and crisis-management
- Show professionalism / preparation throughout all of work, through written and oral communication
- Strong commitment to superior customer service
- Ability to work in a team environment with shared ownership and responsibility
- Display a hunger to grow and enthusiasm for the business
Responsibilities:
Leadership
- Promote a safe environment, and drive healthy culture (minimal politics, minimal confusion, high employee morale, and high productivity)
- Post-shift walkthroughs with results communicated on Slack
- Hold Team Members accountable for training Team Members-in-Training properly
Talent
- Hold daily huddles with Team Members on shift
- Say hello and goodbye to every employee on shift
- Assist with the development of Team Members
Customer Experience
- Place Team Members and New Hires in positions appropriate for the business needs, adjusting during peak and slow times
- Call Team Members in if we are experiencing callouts
- Mitigate and de-escalate customer or employee disputes
- Oversee quarterly Food Quality and Food Safety visits
Sales & Brand Growth
- Support the opposite house whether running breaks or relieving pressure from call outs that alter sales and operations
- Hold and maintain high standards for safety, quality, and accuracy in the restaurant
- Oversee completion of daily checklists (i.e. Jolt)
Financial Stewardship
- Run breaks in accordance with jurisdictional labor laws
- Execute Food cost / Food safety initiatives
- Call area stores if inventory is running low, and organize the transfer of product
- Call approved vendors if repairs and maintenance are needed
- Conduct End of Month counts
Requirements:
- ServSafe Manager level certified
- Reliable transportation
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
- Cash Management experience
- Fluent in English required
- Fluent in Spanish preferred
- Non-disclosure agreement required
Availability Requirements:
- Work a minimum of thirty hours a week
- Must be available to either open or close the restaurant daily
- Must have open availability 5 days out of the week; utilizing Friday and Saturday as two of those days.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.