Manager - Local Operations - WindStream Communications
Chardon, OH
About the Job
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.
+ As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
+ Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.
_________________________________________________________
About the Role:
A Local Area Manager oversees the operations of Field Techs or Buried Drop Techs who are responsible for the installation, maintenance, and repair of telecommunications services. You will ensure that field operations are carried out efficiently by organizing daily tasks, forming routes, and providing on-the-ground support. This role involves coordinating with various departments to solve technical issues, optimizing service delivery processes, and maintaining high levels of customer satisfaction. Additionally, Local Area Managers play a key role in training and mentoring, implementing best practices, and ensuring compliance with company standards and safety regulations.
What You'll Do:
+ Manage a team of Buried Drop Techs, ensuring work is done efficiently and properly.
+ Conduct quarterly reviews of technician work to ensure quality and adherence to procedures.
+ Initiate disciplinary actions as required and maintain personnel records for annual appraisals.
+ Analyze trouble patterns and repeat reports to reduce issues.
+ Monitor central office routines and progress of CO and OSP jobs; inspect jobs post-completion.
+ Oversee facility change orders (FCOs) and coordinate job cutovers.
+ Handle after-hours problems and provide coverage for other supervisory areas as needed.
+ Utilize ETA for task monitoring and adjustments; prepare monthly work schedules and performance reports.
+ Provide safety training and ensure compliance with safety rules; maintain OSHA records and complete accident reports.
+ Maintain DOT driver documentation, including monthly summaries and daily inspections.
+ Control inventory levels and monitor expenses for office and technician vehicles.
+ Inspect and maintain buildings, grounds, and vehicles.
+ Prepare budget inputs for tools and test sets; identify plant needs for replacement or relief.
+ Collaborate with city and county officials, and local customers to uphold a positive Windstream image.
Qualifications:
+ Ability to motivate employees in sales, revenue growth, and productivity.
+ Strong people management and HR skills.
+ Customer service mindset.
+ Knowledge of telephone operations and PC skills.
+ Positive attitude with candid, vocal, and honest communication skills.
+ Ability to rapidly adapt to changing technologies.
+ Relationship-building mentality.
+ College degree with 5-7 years of professional experience, including 2-3 years of supervisory experience.
+ 9+ years of related technical and/or telephony experience or an equivalent combination of education and experience.
Even Better:
+ Previous experience as a technician.
Physical Tasks – Standing Continuously: 67-100% | Walking Continuously: 67 – 100% | Sitting Occasionally: 0-33%
Driving - Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs: Continuously: 67-100% | >15-30 lbs: Continuously: 67-100% | >30+ lbs: Continuously: 67-100%
Repetitive Hand Action : >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 – 66%
Exposures to : Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment : Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van
Types of Driver’s License Required : Driver’s License
_________________________________________________________
Our Benefits:
+ Medical, Dental, Vision Insurance Plans
+ 401K Plan
+ Health & Flexible Savings Account
+ Life and AD&D, Spousal Life, Child Life Insurance Plans
+ Educational Assistance Plan
+ Identity Theft, Legal, Auto & Home and Pet Insurance
+ https://windstreambenefits.com
Windstream CIB Statement:
Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.
Our Employee Resource Groups:
+ WinVets – Veteran Employee Resource Group
+ WOW – Women Employee Resource Group
+ WINPRIDE – LGBTQ+ Employee Resource Group
+ WBPN – Black Professional Resource Group
+ WARG – Ability Resource Group
+ LaFamilia –Hispanic Resource Group
+ AAPI - Asian American Pacific Islander Resource Group
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. _If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements._
Job Details
Job Family Field Operations
Job Function Operations
Pay Type Salary
+ As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
+ Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.
_________________________________________________________
About the Role:
A Local Area Manager oversees the operations of Field Techs or Buried Drop Techs who are responsible for the installation, maintenance, and repair of telecommunications services. You will ensure that field operations are carried out efficiently by organizing daily tasks, forming routes, and providing on-the-ground support. This role involves coordinating with various departments to solve technical issues, optimizing service delivery processes, and maintaining high levels of customer satisfaction. Additionally, Local Area Managers play a key role in training and mentoring, implementing best practices, and ensuring compliance with company standards and safety regulations.
What You'll Do:
+ Manage a team of Buried Drop Techs, ensuring work is done efficiently and properly.
+ Conduct quarterly reviews of technician work to ensure quality and adherence to procedures.
+ Initiate disciplinary actions as required and maintain personnel records for annual appraisals.
+ Analyze trouble patterns and repeat reports to reduce issues.
+ Monitor central office routines and progress of CO and OSP jobs; inspect jobs post-completion.
+ Oversee facility change orders (FCOs) and coordinate job cutovers.
+ Handle after-hours problems and provide coverage for other supervisory areas as needed.
+ Utilize ETA for task monitoring and adjustments; prepare monthly work schedules and performance reports.
+ Provide safety training and ensure compliance with safety rules; maintain OSHA records and complete accident reports.
+ Maintain DOT driver documentation, including monthly summaries and daily inspections.
+ Control inventory levels and monitor expenses for office and technician vehicles.
+ Inspect and maintain buildings, grounds, and vehicles.
+ Prepare budget inputs for tools and test sets; identify plant needs for replacement or relief.
+ Collaborate with city and county officials, and local customers to uphold a positive Windstream image.
Qualifications:
+ Ability to motivate employees in sales, revenue growth, and productivity.
+ Strong people management and HR skills.
+ Customer service mindset.
+ Knowledge of telephone operations and PC skills.
+ Positive attitude with candid, vocal, and honest communication skills.
+ Ability to rapidly adapt to changing technologies.
+ Relationship-building mentality.
+ College degree with 5-7 years of professional experience, including 2-3 years of supervisory experience.
+ 9+ years of related technical and/or telephony experience or an equivalent combination of education and experience.
Even Better:
+ Previous experience as a technician.
Physical Tasks – Standing Continuously: 67-100% | Walking Continuously: 67 – 100% | Sitting Occasionally: 0-33%
Driving - Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs: Continuously: 67-100% | >15-30 lbs: Continuously: 67-100% | >30+ lbs: Continuously: 67-100%
Repetitive Hand Action : >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 – 66%
Exposures to : Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment : Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van
Types of Driver’s License Required : Driver’s License
_________________________________________________________
Our Benefits:
+ Medical, Dental, Vision Insurance Plans
+ 401K Plan
+ Health & Flexible Savings Account
+ Life and AD&D, Spousal Life, Child Life Insurance Plans
+ Educational Assistance Plan
+ Identity Theft, Legal, Auto & Home and Pet Insurance
+ https://windstreambenefits.com
Windstream CIB Statement:
Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.
Our Employee Resource Groups:
+ WinVets – Veteran Employee Resource Group
+ WOW – Women Employee Resource Group
+ WINPRIDE – LGBTQ+ Employee Resource Group
+ WBPN – Black Professional Resource Group
+ WARG – Ability Resource Group
+ LaFamilia –Hispanic Resource Group
+ AAPI - Asian American Pacific Islander Resource Group
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. _If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements._
Job Details
Job Family Field Operations
Job Function Operations
Pay Type Salary
Source : WindStream Communications