Manager IT-Desktop Support - Garmin International, Inc.

We are seeking a full-time Manager IT in our Olathe, KS location. In this role, you will be responsible for leading daily IT activities to ensure that the business is provided with timely, high-quality, reliable, and accurate IT systems and functions critical to supporting Garmin’s business.

Essential Functions

• Provide operational leadership for day-to-day activities and provide strategic direction of Technical Support Specialists in multiple offices in the U.S.
• Engage in active collaboration with other Global IT & Security leaders to ensure alignment of associates and initiatives to Garmin’s strategic initiatives as prioritized through defined governance processes and roadmaps
• Engage in active collaboration with other Global IT & Security leaders to ensure delivery of critical IT & Security applications and technologies
• Communicate/coordinate effectively to stakeholders across departments, ensuring business, departmental and associate requirements are met
• Communicate priorities to the IT & Security team – including key business deliverables and expected results
• Research/recommend new technologies, processes, and solutions to meet business needs and continually improve the productivity/effectiveness of the team
• Plan/schedule work, including the allocation of resources
• Lead tactical/strategic planning to best leverage the use of IT & Security Business Analytics, Asset Management, and the IT & Security Application Portfolio for day-to-day business and decision support functions
  Coordinate/syndicate appropriate processes, priorities, and projects across the Global IT & Security organization
• Participate as needed or required in regular or special meetings of the IT & Security team to address the IT & Security strategies, their integration, their progress and/or issues needing escalation or problem-solving
• Exhibit a customer/supplier philosophy that emphasizes internal/external relationships
• Leverage sound project management methodologies to enable project delivery
• Ensure Security best practices are incorporated into deployed applications/systems
• Manage the acquisition, deployment and tracking of purchased computer software assets per Garmin’s policies/procedures
• Support team members, peers, and other Garmin associates by actively seeking feedback, building networks, sharing successes, tools and knowledge
• Build/maintain high performing team(s) by recruiting, developing, and retaining outstanding talent
• Promote team member engagement/effectiveness by providing constructive feedback and promoting personal development, including writing and conducting annual performance appraisals
• Develop/manage team and individual performance and capacity metrics to identify successful operations or areas where improvement is needed, while also working to ensure that all organizational objectives are met
• Demonstrate ongoing personal development, professional growth, and continuous education

Basic Qualifications

• Bachelor’s Degree in Computer Science, Engineering, Management Information Systems, or related field AND a minimum of 5 years of relevant IT Technology experience AND 3 years previous IT management experience 
• Must be willing to travel up to 6 times a year to the other locations in the U.S.
• Proven experience in IT strategic planning and development, project management, and policy development in a dynamic, fast paced environment
• Exposure to systems design and development, beginning from business requirements analysis through day-to-day management
• Demonstrated proficient knowledge of the following: Network, operating systems, and IT architecture, including cloud and virtual environments; IT Security principles; IT business processes, management, budgeting, and business office operations; Applicable laws and regulations as they relate to IT; Methods and practices for the implementation, maintenance, and support of information systems.
• Demonstrated ability to perform analysis, design configuration, and support of complex IT systems 
• Proven track record of IT & Security Incident Management including the coordination and management of production impacting incidents, problem management and design/deployment of irreversible corrective actions
• Must be detail-oriented, have the ability to proactively meet required timelines, and the ability to prioritize/multi-task in a flexible, fast paced and changing environment
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Proven ability to lead others through complex problem solving AND to personally engage in and drive solution design

Desired Qualifications

• Familiarity with current technology platforms such as Windows, Linux and cloud services
• Understanding of ITIL, Quality Standards, and best practices
• Management experience in Supply Chain industry, Cloud and/or web application development environments
• Experience supporting enterprise business applications including ERP (Enterprise Resource Planning), Warehouse Management, Manufacturing Execution systems
• Experience with Agile Scrum Methodology
• Business Acumen

Garmin International is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits