Manager - IT Applications Development - United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

• The Manager – IT Applications Development is responsible for the supervision of a team of employees and contractors in the development, implementation, and maintenance of critical systems that support United Airlines applications and data on hardware that is shared across airlines.. This technical manager will create and maintain the strategic partnership between business needs and technology delivery and lead the team in creating service solutions using the latest as well as legacy technologies. This individual will help build a versatile team that is knowledgable with the market and passionate about new technologies, while at the same time able to understand the needs of our employees, customers and how emerging technology can improve the experience for all collaborators.
• Lead a technical team in achieving and maintaining alignment of delivery success criteria with business partners
• Coach, develop, and inspire team members and sustain an environment in which they can thrive as members of a cohesive and high-performing team
• Effectively lead and deliver work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals
• Ensure technology solutions align with architectural and evolving security standards
• Collaborate with senior business and technology leaders to drive important initiatives
• Plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's Degree (preferable field of study in Engineering or Communications)
• 4+ years of application delivery and life cycle management experience
• History of taking charge and delivering successful results
• Outstanding analytical, problem-solving, and decision-making skills
• Ability to quickly prioritize and drive the resolution effort for production support situations
• Passionate about the growth, development, and success of team members
• Strong planning and organizational skills
• Strong verbal and written communication skills and the ability to clearly communicate ideas to a variety of technical and non-technical audiences.
• Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• Experience with Common Use vendor(s) and technologies across Common Use Self Service, Self Service Bag Drop, Digital Signage and/or AIDX feeds.
• Experience working with operations/business critical, high-availability systems
• Application management in a mix of cloud and on-prem infrastructure
• Airline industry knowledge or experience