Manager, Insurance Risk - Heartland Human Care Serv

Title: Manager, Insurance Risk

Location: Hybrid, 4822 N Broadway

Schedule: Monday to Friday (8:30am-5:00pm)

Summary:

Heartland Human Care Services (HHCS) is seeking an experienced Insurance Risk Manager to drive the strategic planning and management of insurance needs across the organization. Under the guidance of the Managing Director of Quality, Risk, and Compliance, you will ensure that HHCS secures optimal coverage, manages costs effectively, and maximizes claim settlements.

In this role, you will be responsible for collecting, classifying, and analyzing data from audits, claims, renewals, and financial reports to identify and mitigate risk exposures. Your expertise will help shape insurance strategies that protect the organization while controlling costs. Through regular policy reviews, research, and the implementation of processes that measure and manage insurable risks, you will provide critical insights and recommendations based on loss trends and actuarial data.

As the Insurance Risk Manager, you will administer data systems, generate reporting models, and support informed decision-making. Your leadership will be instrumental in preparing policy renewals, managing insurance applications, and fostering a proactive risk management culture.

This is an opportunity to provide thought leadership and collaborate with HHCS leaders to ensure comprehensive insurance coverage while promoting the organization's mission and vision.

If you are ready to make a significant impact by overseeing the risk and insurance strategy for a mission-driven nonprofit, we encourage you to apply!

Why Join Us?

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Enjoy a hybrid work arrangement, providing flexibility and work-life balance.
• Participate in professional development opportunities to enhance your skills and expertise.

Our Benefits:

•  Medical insurance. BCBS PPO, EPO, and HSA Plans
•  Dental insurance.
•  Vision insurance.
•  401(k) 3% Employer Contribution.
•  Paid maternity leave.
•  Paid paternity leave.
•  Commuter benefits.
•  Student loan assistance.
•  Tuition assistance.
•  Disability insurance
•  FSA Spending Account
•  Life Insurance
•  Employee Assistance Program
•  Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.

ESSENTIAL FUNCTIONS:

Duties & Responsibilities

External Organization Insurance Risk Management

• Manages the identification, communication, measurement, and management of company-wide risk.
• Manages insurance procurement, develops and implements risk management and compliance policies/procedures, and manages claims and litigation.
• Manages relationships with third party service providers including brokers, underwriters, and other third-party administrators.
• Evaluates and provides recommendations regarding selection of policies, including but not limited to: Property, Casualty, General Liability, Workers’ Compensation, Directors and Officers, and Cyber-risk policies.
• Assists with initial placement and insurance renewals.
• Tracks, coordinates, and submits, as necessary, the gathering of insurance policy renewal data.
• Investigates, resolves, and responds to all property and liability claims under the direction of the Managing Director of Quality, Risk, and Compliance
• Provides timely notification of claims to insurance carriers.
• Develops and communicates plans to address loss events.
• Works with the company’s insurance brokers to respond to requests for certificates of insurance and claims history documents.
• Maintains low loss ratios.

Internal Insurance Risk Management

• Partners with all departments regarding incident reports and claims or losses.
• Partners with key stakeholders to develop and implement standards, processes, programs, and best practices related to risk management.
• Identifies potential risk exposures, recommends solutions, implements approved programs, promotes loss prevention, and updates and monitors compliance.
• Conduct audits to ensure compliance with internal and external policies.
• Ensure a high standard of customer service.

Insurance Claims Management

• Coordinates with HR and Risk Management on various phases of the claims process from intake and investigation through litigation, settlement, and/or trial, and consults and/or participates in negotiations, conferences and mediations with adjusting companies, outside legal counsel, staff, claimants, and other involved parties.
• Manages the workers’ compensation and incident reporting program and processes, assesses, and reports claims to carriers as appropriate.
• Manages relationship with insurance broker and coordinates document requests and submissions to broker and across programs.
• Perform insurance functions as needed, including processing claims, billings, and policy changes.

Education and Experience:

• Bachelor’s degree in Business, Legal, Finance, Accounting, or Risk Management required. Master’s degree or in Risk Management preferred.
• Minimum of 5 years’ experience in managing and advising on business insurance and risk management
• Extensive knowledge of business insurance function and best practice department processes.

Certifications/Licenses:

• Risk Management certification preferred.

Knowledge/Skills/Abilities (K/S/A):

• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint, etc.)
• Superior organization, project management skills and attention to detail.
• Confidence with presenting data and advising leadership on data driven recommendations.
• High level of commitment to quality work product and organizational ethics, integrity, and compliance.
• Ability to work effectively in a fast-paced, team environment.
• Strong interpersonal skills and the ability to effectively communicate, both written and verbally
• Demonstrated decision making and problem-solving skills.
• Detail-oriented with the ability to multi-task and meet deadlines with minimal supervision.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with
• experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:

This role is a “hybrid” or “remote” work arrangement, however, staff must be able to commute to HHCS’ Chicago based offices, as needed. If hybrid, it is expected this person would be able to meet for “in person” meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.).

Work Environment:

• The noise level in the work environment is usually moderate.
• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regard to scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.