Manager Infrastructure - ARC-One Solutions

Leads a multi-disciplined, highly technical team in implementing and continuously improving infrastructure technology that aligns with corporate goals and improves business outcomes. Focuses on the technology selection, deployment, and operations that ensure the infrastructure environments support targeted levels of availability, capacity, continuity, security, and enables the company’s strategic direction

The base salary range for this position is $103,000 - $165,000

Actual pay will be determined based upon a candidate's job-related knowledge, skills, education, exerience, geographic location, and many include other job-related factors such as certification(s), professional licensure, or internal equity considerations.

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. 

• Provides broad infrastructure leadership and expertise by directing research, architecture, design and development of new business services
• Manages and leads a team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to the customer base
• Monitors and detects emerging customer-facing incidents on the cloud platform; assists in their proactive resolutions
• Works closely with IT security to monitor the company’s cloud privacy
• Documents requirements for Multi-Cloud IT infrastructure Solutions
• Designs and implements CI/CD pipelines to include application and security testing and allowing for development teams to own the pipeline process from end-to-end
• Produces, enhances, and executes the deployment of automated tools to increase efficiencies across the organization
• Effectively communicates solutions architecture to management as well as to business stakeholders and the project teams
• Diagnoses live incidents, differentiates between platform issues versus usage issues, and takes the next steps toward resolution
• Cooperates with our product management and engineering teams by identifying areas for improvement in the management applications powering the BECS infrastructure and providing high-quality feedback and recommendations regarding product defects or recurring patterns of malfunctions
• Automates routine monitoring and troubleshooting tasks
• Informs executive leadership and management personnel of major outages
• Coordinates and participates in a weekly on-call rotation, as needed.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree in Information Systems, Business or Engineering, or related field from an accredited college or university; supplemented by seven (7) or more years of experience in an IT Technical and or Management position, including at least five (5) years of supervisory or management experience or an equivalent combination of education, certification, training, and/or experience.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:

• AWS Certified Solutions Architect, preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to lead and or/manage some, or all, of the following disciplines; Cloud Services Engineers, Network and Server Operations, Data Center Strategies, IT security technology and management, Disaster / Recovery, Mobile Device technologies
• Strong technical knowledge of enterprise cloud architecture, network and PC operating systems, including Linux OS, VMWare, Databases, Enterprise Storage, Active Directory, Cisco etc.
• Proven experience and project management skills in cloud infrastructure designing, planning, developing and implementing infrastructure solutions with excellent analytical, evaluative, and problem-solving abilities
• Ability to conduct and direct research into IT issues and products as required
• Highly self-motivated and directed with keen attention to detail
• Extensive experience and judgment to plan and accomplish goals and deliver results within project timelines in a high-pressure environment
• Exceptional customer service orientation and experience working in a team- oriented, collaborative environment
• Ability to build strong business and supplier relationships that ensure the successful delivery of IT services; present ideas in business-friendly and user-friendly language
• Ability to lead, influence and motivate others in cross-disciplinary, virtual, integrated teams in a collaborative fashion
• Ability to influence and to drive consensus and adoption of complex strategies and concepts
• Ability to travel 20% of the time.

PHYSICAL REQUIREMENTS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds).

ENVIRONMENTAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances.