Manager, Information Technology - Telephony/App Dev - The Ashlar Group

Company - Major Healthcare Firm
Position - Manager, Information Technology - Telephony/App Dev
Compensation - $120K - $160K a year
Duration - Full Time
Location - Rancho Cordova, CA

Job Description
Position Purpose: Manage department staff including hiring, performance management and career development to ensure alignment with defined goals.

• Lead a small team of employees, contractors and vendors in support of relevant Telephony applications
• Provide guidance to the scrum team as needed to resolve issues and define and design effective solutions
• Work cross-functionally to maintain and to improve integrations with other foundation systems.
• Work with our external vendors to assist with managing upgrades and day to day production support issues
• Ensuring application service levels are met on a daily basis.
• Implement proactive system monitoring and escalate issues for management attention appropriately.
• Overseeing the implementation of compliance policies, standards, and audit requirements in the landing zone.
• Providing development opportunities and career path guidance to staff.

Qualifications:
Education/Experience:

Bachelor's degree in Computer Science, MIS, related field or equivalent experience.
5+ years of related IT experience.
Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff.
 
Strongly preferred:

• Demonstrated leadership with proven ability to manage, grow and develop strong IT teams and individuals
• Excellent written, presentation and verbal communication skills with technical and non-technical audiences; ability to present and discuss technical information in a way that establishes rapport, persuades others, and promotes understanding by not overcomplicating
• Ability to quickly assess and resolve conflicts and provide appropriate follow-up
• Ability to develop strong working relationships with business leaders at all levels
• Experience in managing Telephony Applications (IVR, Quality Management, Workforce Management, Reporting)
• Experience with supporting a Call Center in the Public Cloud
• Experience with leading development and implementation with AWS Connect
   

This position will be supporting a Federal government contract, therefore it requires U. S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 or higher security.