Manager, Ice Operations| UBS Arena - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Manager of Ice Operations reports to the Director of Operations. This position will be responsible for effectively managing the day-to-day operations of the Ice Surface at UBS Arena. Responsibilities include maintaining a NHL quality ice sheet. In addition, this position will be required to be the liaison between the NHL Club and facility operations at UBS Arena. The Ice Operations Manager will also work with the arena utility staff and overall event operations. The ideal candidate must have experience in making NHL ready ice sheets, overseeing arena ice crews, and maintaining ice resurfacing machines.

 

This role pays a yearly wage of $65,000 to $75,000

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until Sept 30, 2024

About the Venue:

UBS Arena at Belmont Park is made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The state of the art arena opened in November 2021 and has welcomed numerous top artists including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.

 

UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard. For more information on the venue’s sustainability efforts, please visit UBSArena.com/sustainability.

 

Located on the historic grounds of Belmont Park, UBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car. To plan your trip, please visit UBSArena.com/plan-your-trip.

 

For additional information, please visit UBSArena.com or @UBSArena on Facebook, Instagram and Twitter. 

 

Responsibilities:

• Work with team personnel to create the best possible ice sheet for games and practices
• Maintain the ice sheet also when in other event configurations
• Continually monitor conditions of the facility at any time ice is installed
• Maintain a log book for facility temperature and humidity conditions
• Work with all building trades to make sure the ice is in optimum playing condition
• Maintain a checklist of supplies for any component of the ice that might need attention
• Run day-to-day ice operations at UBS Arena during hockey season.
• Install and maintain an NHL quality ice sheet and painting/logos.
• Ownership over complete arena hockey game setup working closely with the conversion staff, including dashers, plexi, goals, protective nets, etc.
• Manage ice recoveries, ice removal, maintenance, and preparation for conversions.
• Schedule and manage NHL/Islanders game day related staff including ice crew, drivers, and shovelers.
• Maintain Olympia ice resurfacers and related equipment and systems.
• Oversee conversion crew with event setups and breakdowns throughout the arena and property, including non-hockey events. 
• Other projects and responsibilities as assigned by the Director of Operations

Qualifications:

• 3-5 years of experience managing the operations for an ice rink or multipurpose facility
• Extensive knowledge of ice rink operations, facility maintenance, Olympia ice resurfacer operation, and a general understanding of ice rink refrigeration systems and safety practices.
• Successfully complete US Ice Rinks and Certified Ice Technician Program
• 3-5 years of experience driving ice resurfacing machines for an NHL team.
• Must be adaptable with the ability to work under pressure to meet deadlines.
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• Organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously.

• Establish and maintain effective working relationships with internal Arena Operations staff as well as event-related and promoter personnel.  

• Excellent communication, interpersonal, organizational, and problem-solving skills required.
• Ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours.

 

 

 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.