Manager I Client Services - City National Bank
Beverly Hills, CA
About the Job
*MANAGER I CLIENT SERVICES*
WHAT IS THE OPPORTUNITY?
This person is responsible for the operational integrity of the branch. They are the expert in risk management and loss prevention policies and procedures. They are responsible for monitoring and auditing their respective office for compliance with these policies and procedures. They provide the motivation and direction to colleagues to achieve exemplary service levels when working with or for the client in problem resolution. This person is key in the hiring, development, and coaching of branch office service colleagues. This person will support sales colleagues to build and maintain branch client relationships. Ensures regulatory compliance and colleague adherence to CNB policies and procedures.
What you will do
* Responsible for the operational integrity of the branch. Is the expert in risk management and loss prevention. Completes, monitors and audits branch certifications and operational reviews. Ensures regulatory compliance and effectively communicates and implements changes to policy and procedure.
* Acts as a champion for clients and colleagues providing exemplary service. Partners with CNB colleagues in all divisions of the bank to support client retention objectives and proactively promotes solutions appropriate to clients.
* Proactively guides colleagues and teams to achieve results, accurately assesses strengths and develops needs of colleagues; provides feedback, mentoring, helpful counsel and opportunities for development to help colleagues achieve their full potential.
* Supports sales colleagues to build and maintain branch client relationships. Works with business partners to deliver solutions in order to maintain and grow client relationships. Recognizes and recommends cross-selling opportunities to maximize banking office profitability
*Must-Have
* Minimum 3 years of Operations experience required
* Minimum 5 years of Banking experience required
*Skills and Knowledge*
* Bachelors' degree preferred
* Excellent decision-making skills, problem solving, organizational, time management and communication skills.
* Excellent working knowledge of policies and procedures to maintain operational integrity (i.e., risk management) of the office.
* Strong verbal and written communication skills.
* Good computer skills and technical knowledge including ability to use Microsoft Word and Excel.
* Usually possesses three to five years of banking operations experience In a supervisory position
*Compensation*
Starting base salary: $53,955 - $86,177 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
To be considered for this position you must meet at least these basic qualifications*
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our [ Benefits and Perks](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf).
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
WHAT IS THE OPPORTUNITY?
This person is responsible for the operational integrity of the branch. They are the expert in risk management and loss prevention policies and procedures. They are responsible for monitoring and auditing their respective office for compliance with these policies and procedures. They provide the motivation and direction to colleagues to achieve exemplary service levels when working with or for the client in problem resolution. This person is key in the hiring, development, and coaching of branch office service colleagues. This person will support sales colleagues to build and maintain branch client relationships. Ensures regulatory compliance and colleague adherence to CNB policies and procedures.
What you will do
* Responsible for the operational integrity of the branch. Is the expert in risk management and loss prevention. Completes, monitors and audits branch certifications and operational reviews. Ensures regulatory compliance and effectively communicates and implements changes to policy and procedure.
* Acts as a champion for clients and colleagues providing exemplary service. Partners with CNB colleagues in all divisions of the bank to support client retention objectives and proactively promotes solutions appropriate to clients.
* Proactively guides colleagues and teams to achieve results, accurately assesses strengths and develops needs of colleagues; provides feedback, mentoring, helpful counsel and opportunities for development to help colleagues achieve their full potential.
* Supports sales colleagues to build and maintain branch client relationships. Works with business partners to deliver solutions in order to maintain and grow client relationships. Recognizes and recommends cross-selling opportunities to maximize banking office profitability
*Must-Have
* Minimum 3 years of Operations experience required
* Minimum 5 years of Banking experience required
*Skills and Knowledge*
* Bachelors' degree preferred
* Excellent decision-making skills, problem solving, organizational, time management and communication skills.
* Excellent working knowledge of policies and procedures to maintain operational integrity (i.e., risk management) of the office.
* Strong verbal and written communication skills.
* Good computer skills and technical knowledge including ability to use Microsoft Word and Excel.
* Usually possesses three to five years of banking operations experience In a supervisory position
*Compensation*
Starting base salary: $53,955 - $86,177 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
To be considered for this position you must meet at least these basic qualifications*
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our [ Benefits and Perks](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf).
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Source : City National Bank