Manager, Flight Administration (Dallas, TX, US) - American Airlines

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Flight Administration Team within the Integrated Operations Division.
• ​Responsible for leading, supporting and coordinating the overall administrative support for cockpit crew members. 
• Provides superior customer assistance to front line pilots, Flight department leaders and the administrative network to support reliable Flight Operations. 

What you'll do

• Provides positive, in person oversight and direction for the administrative activities in the office to support pilots
• Maintains confidentiality of office communications, including conversations and employee records
• Manages and develops the Flight Administrative team members through mentoring, coaching, training and sharing your knowledge and best practices
• Supports the Flight Administration network by providing expertise and coverage across the system when called upon
• Provides pilots with current information about retirement, leaves of absence, medical disability, and injury on duty reports 
• Facilitates crew members retirements including pension estimates and travel arrangements
• Monitors and approves cockpit crew member expense reimbursements 
• Understanding of policies, procedures, agreements, and budgeting function
• Ability to understand and apply provisions of union agreements and company/federal regulations including disability and sick programs
• Support and assist the Flight department leadership team with ad hoc projects including investigations/implementation of policies and procedures/research gathering to answer or resolve pilot issues
• Fosters positive working relationships with Flight Service, Customer Experience and airport vendors to support initiatives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's of Arts degree in relevant field or equivalent experience/training
• 5 years related experience

Preferred Qualifications- Education & Prior Job Experience

• Masters' degree in Business, Aviation Management, Human Resources or related field 
• Human resource and/or Flight Department/Flight Service experience with crew members
• Crew Scheduling/Crew Planning/Flight department or Flight Service experience
• PHR/SPHR/CEBS certification

Skills, Licenses & Certifications

• ​Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to quickly learn the tools and applications used in the Flight department including PBS, FOS, SABRE, DECS, Concur, CERS, CAATS, Pilot Dashboard, SharePoint, Employee Central, WorkBrain and aapilots.com
• Ability to work under pressure and with multiple deadlines
• Outstanding interpersonal skills
• Ability to work both independently and in a team environment
• Enthusiastic, congenial, dedicated, servant leader orientation
• Strong attention to detail and follow through
• Ability to work with all levels of management and representatives from the Allied Pilots Association
• Ability to pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to secure appropriate airport authority and/or US Customs security badges, if applicable
   

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.