Manager, Field Operations - Mitsubishi Electric US, Inc.

POSITION SUMMARY:

This position is responsible for all aspects of construction, modernization and service and all aspects of field operations for the Elevator/Escalator Division out of the DC Branch.

The essential functions of the position include, but are not limited to the following:

• Manage construction, modernization and service field operations for DC Branch.
• Meet business plan goals and objectives while following MEUS/EED quality and safety guidelines.
• Implement and supervise initiatives that results in labor and office efficiency.
• Coordinate and supervise training that results in labor and office efficiency.
• Implement product improvement for existing as well as new products.
• Oversee all field related activities.
• Manage and monitor labor hours and provide timely directives to ensure targets, goals and objectives are met.
• Oversee and coordinate training of all branch installation field staff.
• Oversee and coordinate training of all branch service field staff.
• Direct field operations in such a way to ensure customer satisfaction and service customer retention per company objectives.
• Develop and maintain strong customer relationships.
• Prepare installation reports and training manuals as required.
• Seek improvement upon existing methods and means of branch operations.
• Utilize Total Service, Salesforce and other company specific computer tools.
• Maintain strong rapport with local industry professionals.
• Perform water damage reports and lead the timely submission of replacement costs for parts and labor.
• Supervise activities of all related branch project management staff.
• Oversee all project management-related activities.
• Manage all financial activities of branch operations A/R, A/P, labor hours and cash flow and provide timely directives to ensure targets, goals and objectives are met.
• Oversee and coordinate training of all branch modernization field staff.
• Develop and maintain successful relationship with the local IUEC business agent.
• Assist sales (service, modernization, construction) as needed to successfully meet business plan objectives.
• Assist with “on-call” service after hours to address urgent matters with regards to service calls and customer handling of down units and status of repairs.
• Direct and oversee all modernization surveys for branch and be responsible for assisting project manager in timely release of material to meet project schedules.
• Performs other job functions as assigned.

EDUCATION AND EXPERIENCE:

• 15+ years of industry related experience.
• 10+ years of industry field experience.
• 10+ years of managerial and/or supervisory experience.
• Construction Management experience.
• Service Management experience.
• Minimum OSHA 30
• Operations experience preferred but not required.
• Valid driver's license with acceptable driving record.
• Project Management courses or experience preferred but not required.
• Proficient in MS Outlook, Project, Word, Excel, and PowerPoint.

The pay range for this position at commencement of employment is expected to be between $140,000 and $192,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification).

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.

To view the EEO is The Law Poster and the supplement, please visit www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

To view the Notice to Job Applicants and Employees regarding San Francisco's Fair Chance Ordinance and the Know Your Rights poster please visit www.sfgov.org/olse/sites/default/files/FCO%20poster2020_0.pdf

Applicants with a disability who need assistance with the application process may contact Human Resources by email at employment@meus.mea.com or by calling 714.229.3813.