Manager, Events - XL Center
Hartford, CT 06103
About the Job
POSITION PURPOSE:
Responsibilities include, but are not limited to, manage every aspect of their assigned events from the advance planning stages through the end of the event; assisting in coordination of the work of facility events staff; serving as liaison to all facility users; and to provide responsible staff assistance to the events department. This position will assume event assignments from the Director of Events and the Assistant General Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Plan, service and supervise events
- Assist in booking events
- Meet with facility clients in advance of events and assist in determining event needs; provide information and direction to operations and support staff including audio/visual, telecommunications, set-up, custodial, maintenance, security, and marketing personnel
- Prepare drawing, layout, diagrams, instructions, set-up requirements, and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events
- Submit service request to appropriate departments to schedule event staff according to client request; meet with clients to resolve set-up changes; ensure compliance with applicable fire, building, and safety codes
- Serve as facility representative at events; enforce facility policies and procedures throughout each event; identify and resolve event problems; resolve public complaints
- Establish, communicate, & maintain effective working relationships with staff, contractors, and facility users
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Completion and/or assistance in building preparation to meet the requirements of upcoming events/shows
- Completion and/or assistance with the completion of pre-show financial estimates and post-show settlements
- Guide and assist event staff in job performance and resolution of patron issues and challenges
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Responsible for the execution of event contracts and rental agreements for the Events Department
- Function as a liaison between users of the facility and the facility staff
- Prepare written evaluations of the events; distribute to appropriate management staff
- Prepare written cost estimate to all clients in advance of their event as well as to prospective clients
- Maintain accurate and complete files, records and other documents relating to assigned responsibilities
- Participate on a variety of committees, both internal and external to the facility
- Create and distribute detailed data sheets prior to every event
- Assist with staffing and scheduling of union stagehand labor force
- Schedule and/or assist with scheduling EMS, Fire, Police, event staff and security
- Coordinate with Finance/Payroll as needed to ensure applicable parties are paid
- Coordinate service needs with Food and Beverage department, as needed
- Serve as Manager on Duty as scheduled
- Work a flexible schedule, including long nights, early mornings, weekends, and holidays, as needed
- Perform other duties and responsibilities, as required
SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY:
Minimum of (1) year experience in direct support of events in a public assembly facility, or related field
- Bachelor’s degree from an accredited college or university with major course work in event management, sports administration, public relations, marketing, business administration, or a related field
- Proficient in use of Microsoft Office and AutoCAD experience preferred
- Strong oral and written communication skills
- Ability to stand and walk for long periods of time, climb stairs, and occasionally lift to 40 lbs.
- Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software
- Possession of, or ability to obtain, a current CPR certificate is preferred
- Possession of, or ability to obtain, a valid drivers’ license
- Ability to provide exceptional customer service even in stressful situations
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Very strong organizational, communication, and interpersonal skills
- Very strong ability to meet deadlines with high quality results in an environment
- Ability to effectively manage multiple projects, tasks, and duties
Salary: $50,000 - $60,000 + health/dental/vision insurance, 401(k) + match, vacation, sick and holiday pay
Source : XL Center