Manager, Enterprise Operations - Canon Business Process Services, Inc.
CHICAGO, IL 60606
About the Job
Overview:
Oversees national and regional enterprise accounts. Performs operational needs analysis,monitors and refines systems and procedures, and delivers metrics and measurements to management and the client for continuous improvement.
Responsibilities:
- Oversees responsibility for National and Regional Enterprise Account(s)
- Directs activities of Site Managers and Area Managers of specific Account
- Monitors operations for efficiency and quality of service
- Liaison with all regional operations areas
- Manages to regional budgetary guidelines
- Monitors operating unit activities to ensure compliance with CBPS and client policies, as well as contract requirements
- Assists in renegotiating unit contracts
- Establishes productivity guidelines
- Coordinates placement and assignment of personnel throughout division
- Assists in develops financial and budgetary forecasts for each unit
- Monitors financial performance including billing and receivable procedures
- Liaison with all CBPS staff functions on activities relating to own operating units
- Maintains working relationship with representative including identifying needs analysis, handling criticism & informing of progress
- Audits Site Manager and Area Manager’s administration of CBPS personnel policies and actions to ensure fair and equitable treatment of all employees
- Plans for development of unit employees at managerial and non-managerial levels
Plans for staffing and implementation of new accounts and services
Qualifications:- Bachelor’s degree required or equivalent work experience
- Minimum 10 years previous related operations experience setting and experience in the reprographic/mail industry
- Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards
- Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products;
- Seeks out and address client issues to prevent service level deficiencies
- Advanced knowledge of mail, copy, fax and binding machinery
- As required by account contract, knowledge of industry trends and technological changes
- Advanced knowledge of Windows 95/98, MS Word, Excel and PowerPoint
- Floor plan and Organization Chart creation ability a plus
- Communicate effectively with diverse groups and clients
- Manage complex projects that impact operations effectively, within time and budgetary constraints
- Ability to work varied extended hours
- Advanced ability to execute and deliver the highest quality and production
- Advanced ability to motivate, manage, mentor and train staff
- Advanced organizational, administrative, record keeping and time management skills
- Creative strategic thinking and performance
- Excellent presentation and interpersonal skills
- Excellent written and oral communication skills
- In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services
- Strong team approach to business
- Expert in customer service skills, professional attitude and appearance
PHYSICAL DEMANDS
- 35% Travel required
- Occasionally lifting and/or moving of up to 10 lbs.
What We Offer:
- An opportunity to join an established team and be part of a successful and proven global organization!
- A competitive compensation program!
- Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
- Employee discounts on Canon products & vendor discount programs for employees!
- World-Class Training & Career Development Programs!
Source : Canon Business Process Services, Inc.