Manager, Enterprise Business Systems - Packsize, LLC

About Packsize,

We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand® systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet®.

Manager, Enterprise Business Systems

About the Role:

We are looking for an Enterprise Systems Manager to take ownership of our core business applications, including SAP, Salesforce, and other critical tools. This role will drive the roadmap for these systems, ensuring they scale and perform to meet business needs. You’ll play a key role in decision-making, balancing day-to-day support, triaging helpdesk tickets, and leading projects, all while optimizing resource utilization across onshore and offshore teams.

Key Responsibilities

• Oversee the administration and enhancement of SAP, with a focus on improving inventory management, order-to-cash workflows, production planning, and systems integrations, including financial processes.

• Manage the development, customization, and integration of Salesforce, working closely with teams across the organization to ensure the system effectively supports revenue operations.

• Facilitate and lead Change Control Board (CCB) meetings to evaluate, prioritize, and approve system changes, ensuring alignment with business goals and minimizing disruption.

• Partner with stakeholders in Sales, Operations, Finance, Manufacturing, and Warehouse to identify opportunities for process optimization and implement system improvements that enhance performance and efficiency.

• Lead, mentor, and develop a team of system administrators and offshore resources, promoting collaboration, accountability, and professional growth.

• Develop and maintain system roadmaps, ensuring that business applications evolve in line with the company’s strategic goals and scaling needs.

• Monitor system health and performance, proactively addressing risks, improving security, and ensuring uptime and reliability.

• Drive projects for new system implementations, enhancements, and integrations, ensuring they are well-planned, delivered on schedule, and effectively adopted by the business.

• Report regularly to leadership on system performance, team progress, and key initiatives, providing clear visibility into priorities and outcomes.

Qualification

• Minimum of 5+ years of experience managing enterprise systems like SAP, Salesforce, or similar platforms, with a proven ability to balance day-to-day support and project delivery.

• Bachelor’s degree in a technical discipline such as Computer Science, Information Systems, or a related field. Relevant certifications in SAP or Salesforce are a plus.

• Experience facilitating Change Control Board (CCB) meetings or managing formal change management processes for enterprise systems.

• Demonstrated leadership skills, including managing onshore and offshore resources, while ensuring optimal team performance and resource utilization.

• Hands-on experience in ticket management systems (e.g., Jira, Azure DevOps) with a track record of triaging, prioritizing, and resolving technical requests efficiently.

• Strong technical expertise in enterprise system workflows, configurations, and integrations, with an emphasis on SAP and Salesforce.

• Excellent communication, problem-solving, and organizational skills with a proactive mindset for improving systems and processes.

What We Offer

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.