Manager, Employee Relations at Midland Credit Management Inc

The Employee Relations (ER) Manager plays a key role responsible for the implementation, administration, and leadership of the Company's employee relations and complaint investigation processes. The Employee Relations Manager will investigate, advise, and train others on HR matters such as policy violations, employee misconduct, concerns, complaints, and disputes. This role requires a passionate leader who is adept in creating robust solutions tailored to meet the diverse needs of our workforce, ensuring both legal and regulatory compliance and alignment with our organizational goals and the Company's Mission, Vision, and Values.

RESPONSIBILITIES:

• Investigate and manage resolution of employee relations concerns, complaints, disputes, and agency charges to ensure fair, consistent, and proper resolution in consideration of company policy, procedures and Mission, Vision, and Values. Partner with stakeholders such as legal, compliance, senior leadership, etc. to investigate, address, and respond to highly sensitive, complex, or external complaints or charges. May include handling sensitive employee separations, in partnership with HRBPs.
• Ensure the quality of employee relations and complaint investigation processes, including preparing auditing documentation and using case management systems to track cases from intake to resolution.
• Monitor internal metrics, external regulations, and industry best practices to diagnose and, in partnership with other HR functional leaders (compliance, business partner, talent management, employee experience, etc.), proactively suggest or make improvements to minimize future ER issues as well as to inform policy, process, and training improvements.
• As needed, work reactively on crisis-management situations that typically can only be successfully addressed under time constraints. While proactivity and risk mitigation are promoted, balancing time between planned ER tasks/projects and crisis-response is a critical component for success.
• Perform other duties, as assigned.

EDUCATION: Bachelor's

EXPERIENCE: 6-8 years of progressive HR experience

5+ years progressive HR experience handling complex internal investigations, employee relations, and partnering with business and HR leaders

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

•Highly skilled in investigating and advising on complex employee complaints ensuring consistency and fairness with company policies, processes and Mission, Vision, and Values

•Proficiency in Word, Excel, PowerPoint, and Outlook.

•Proven ability to deliver high-quality results while handling multiple priorities

•Resiliency, creative thinking, and strong problem-solving skills

•Knowledge of Title VII, ADEA, ADA, and related U.S. employment laws

•Prior experience working with remote and cross-functional teams

•Experience tracking employee complaints and response to investigations in risk/compliance platforms (i.e. Navex)

EXPERIENCE:

•8+ years conducting complex investigations, crisis management, sensitive employment separations, and investigations experience at a multi-site company

•Experience supporting Legal with charges from the EEOC and similar state agencies, as needed

CERTIFICATION(S): PHR, SHRM-CP, ER related certifications

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Annual Salary: $91,900.00 - $135,000.00 (Amount based on office location, relevant experience, skills, and competencies)

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.
• Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.