Manager / Director of Loan Servicing - Richmond American Homes

BREAK GROUND ON A REWARDING CAREER WITH US! 

At MDC Holdings, Inc./Richmond American Homes, we encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. We’re proud to be one of the most established builders in the industry, with 45 years of experience and 240,000 homes to our credit.

Position Summary

We are seeking a qualified Loan Servicing Manager/Director to join our HomeAmerican Mortgage (HMC) team. This position oversees and manages all aspects of the Loan Servicing Department including loan servicing sales and acquisitions.

Responsibilities

• Ensure compliance with regulatory and internal requirements for all loan administration functions including, but not limited to mortgage insurance, hazard/flood insurance, property taxes, escrow analysis, payment processing/cashiering, default management, investor reporting, payoffs and releases, and customer support functions (account updates, credit bureau reporting, document request fulfillment, etc.).
• Manage all aspects of bulk servicing sales including, but not limited to agreement review, agency approvals, reporting, document transfer and reconciliation of servicing sale economics.
• Manage all internal and external loan servicing audits/examinations including providing all requested documentation, reporting and responses to interrogatories.
• Provide researched and thoughtful responses to internal quality control findings, including root cause and mitigation implemented.
• Develop, implement, maintain and document all processes including any changes to processes and/or supporting technology to ensure effective compliance with all federal, state, agency, and GSE requirements.
• Continually improve the loan administration functions, directing projects and investigating and resolving gaps in functionality.
• Fully assess new processes (UAT/Regression/Post implementation testing) to ensure the processes and technology are effective and appropriately optimized.
• Manage team member development, productivity and effectiveness ensuring departmental training is completed as required and evaluation of team member performance is completed regularly and timely.
• Perform other job duties as assigned.

Requirements

• Minimum 7 years of experience in the mortgage industry
• Minimum 5 years of experience in a management role within loan administration
• Proficient knowledge of federal regulations, state laws, and GSE requirements with particular emphasis on default management requirements of each agency.
• Solid analytical skills with the ability to exercise prudent judgment to prioritize a complex workload with time-sensitive deadlines.
• Exceptional interpersonal skills in addition to verbal/written communication.
• Ability to work through stressful situations professionally.
• Attention to detail.
• Comfortable in actively participating in a team environment.
• Experience with Fusion Servicing Director a plus.

Education

• Bachelor’s degree preferred

This position is ONSITE

Benefits & Perks!

While we value hard work, we also recognize the importance of having fun! Our employees enjoy a collaborative environment where they can freely bounce ideas off one another and participate in exciting teambuilding activities and outings, like trips to the ballpark, holiday celebrations, regular office socials and much more.

• Positive, collaborative team culture
• Competitive compensation structure
• Comprehensive benefits package includes: Medical, Dental, Vision, HSA/FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
• Time Off benefits include: Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, and Military leave
• Discounted pet insurance
• Home purchase discounts & more!

*All benefits are subject to qualification and hire dates. Not all benefits apply to commissioned sales people.

Compensation

• Base Salary: $125,000-$150,000
• FLSA Status: Exempt
• Bonus Type: Year-end Discretionary

If you are ready for more than a job and seek a career with one of the most respected organizations in a top industry then we want to hear from you. Please also visit our website at www.richmondamerican.com for more information.

MDC Holdings, Inc. / Richmond American Homes is an Equal Opportunity Employer.  #LI-JP1 #LI-ONSITE