Manager, Customer Engineering, Memory Business Unit - Samsung Semiconductor
Bellevue, WA
About the Job
Please Note:
To provide the best candidate experience with our high application volumes, we limit applications to a total of 10 over 6 months.
Advancing the World's Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you'll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what's possible and powering the future.
We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We're dedicated to empowering people to be their true selves. Together, we're building a better tomorrow for our employees, customers, partners, and communities.
What You'll Do
Samsung Device Solutions America is seeking a motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management and sampling to engineering debugging in a collaborative environment. You will interact with sales team members and internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.
Having held a related engineering role in the past as an Field Application Engineer, Technical program manager, or a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus.
Location: Hybrid, working onsite at our Bellevue location 3-4 days per week with the flexibility to work remotely the remainder of your time with an average of 10% travel per month.
Reports to: Senior Director, Product Marketing
- Technical support of Samsung DRAM based products such as LPDDRx, GDDRx, HBM, and emerging memory solutions to key customers.
- Be the voice of the customer within Samsung; this entails understanding the basis of the customer requirements, delineating between wants and needs, and adding value in the engagement and driving crisp yet complete communication internally on customer matters.
- Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
- Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our Business strategy
- Manage critical relationships with key customer decision makers
- Demonstrating intellectual curiosity to fully understand customer experience associated with key attributes to success
- Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development
- Ability to communicate at various management levels
- Complete other responsibilities as assigned.
What You Bring
- Bachelor's Degree in Engineering Discipline with 10+ Years Experience or Master's Degree with 8+ years Experience. Degree with Electrical Engineering a Plus!
- Clear understanding and first-hand knowledge of the application of DRAM in computer architecture or related embedded subsystems with minimum of 3 years' experience.
- Semiconductor industry experience is a plus
- Must be proficient using Microsoft Windows, MS Office, and Customer Management Systems.
- Some travel required, both international and domestic. Approximately 1-3 times quarter, subject to customer needs.
- Experience in the high-performance DRAM or related memory interface design and/or implementation such as graphics processors, ASICs, or other performance-oriented applications.
- Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
- Strong presentation & PowerPoint skills
- Strong verbal and written communications.
- Must be self-starter, proactive, dedicated, and a team player.
- You're inclusive, adapting your style to the situation and diverse global norms of our people.
- An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
- You're collaborative, building relationships, humbly offering support and openly welcoming approaches.
- Innovative and creative, you proactively explore new ideas and adapt quickly to change.
#LI-MD1
What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role's function and location, as well as the individual's knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.
This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.
Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away You'll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.
Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you'll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. That's why we facilitate a flexible environment so you can find the right balance for you.
Equal Opportunity Employment Policy
Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.
When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.
Covid-19 Policy
To help keep our employees, customers, and communities safe, we've developed guidelines for our teams. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances.
Applicant Privacy Policy
https://semiconductor.samsung.com/us/careers/privacy