Manager, Credit & Collections - Okta
San Francisco, CA
About the Job
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
We are in search of a Manager, Credit and Collections to join our high performing credit and collections team. The ideal candidate is a leader that is a detailed-oriented, self-motivated team player, with a solid working knowledge of credit rules and policy, collections, and internal controls, as well as experience with the related operational accounting execution. This role will be responsible for liaising with sales and alliance stakeholders, quote-to-cash leadership, and the related Finance Shared Services team, to support the creation and execution of effective and streamlined collections policies, creating a more efficient month-end close process, SOX and operational audit process, evolve reporting and metrics, as well as identifying and driving project-based work to enable scale for the business. Additionally, this individual must thrive on process improvement and enjoy working in a challenging, fast-paced environment.
Job Duties & Responsibilities:
- Drive alignment with stakeholders on credit and collections policies, including sales and alliance leadership.
- Work as a hand-on leader to manage the day-to-day activities of the credit and collections department, including onboarding, training, and mentoring.
- Partner with sales and alliance cross-functional teams to lead quarterly QBRs with strategic customers and partners.
- Drive projects and efforts to continually achieve operational excellence and improvement for collections, customer service and processes, while partnering with finance transformation and business technology teams
- Optimize cash collection, portfolio management, and credit management by ensuring accurate collections processes and procedures are followed, including
- Oversee collections process on outstanding invoices
- Collections on past due invoices, negotiating repayment plans when necessary
- Dispute resolution
- Deactivations for past due accounts and/or work stoppage on past due Implementations
- AR refund requests
- Monitoring for at-risk accounts
- Continuous credit evaluation of existing accounts
- Assign and monitor individual and team goals, drive accountability for credit and collections KPIs.
- Establish quarterly aging, cash and DSO goals and monitor forecast vs. plan
- Prepare bad debt allowance calculation and supporting schedules
- Reinforce a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations and Senior Leadership.
- Perform financial and credit analysis regarding new customer opportunities, past due accounts, high risk customers and other financial impact areas.
- Ensure compliance with appropriate credit policy and regulatory requirements
Desired Qualifications:
- A minimum of 5-8+ years of experience in Credit and Collections
- 3+ years of progressive management and leadership experience
- Prior experience managing staff, with experience with shared service centers (preferred)
- Experience in credit and collections policy creation for Saas businesses
- Strong analytical skills; problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results
- Solid experience with key financial tools and ERP systems as well as Microsoft Office skills including Excel and PowerPoint
- Excellent interpersonal and communication skills (both verbal and written), with the ability to clearly communicate and present to senior management
- Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Develops Talent: Developing people to meet both their career goals and the organization’s goals.
- Drives Results: Consistently achieving results, even under tough circumstances.
- Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
What you can look forward to as an Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.