Manager, Corporate Casualty Claims at Merchants Insurance Group

Manager, Corporate Casualty Claims

Buffalo, NY

Hybrid Work Schedule

Merchants Insurance Group, a Northeast leader in Property and Casualty Insurance, has an exciting and rewarding career opportunity for a Manager, Corporate Casualty Claims to join our collaborative and dynamic Claims team in our Corporate Headquarters located in Buffalo, NY. 

The Manager, Corporate Casualty Claims is responsible for assisting in the direction of the Claims Department with the objectives of managing indemnity and expense impacts on the company's financial results.  Establishes current and long-range casualty and litigated claim objectives, plans and policies necessary to insure adequate case reserve levels, optimal claim settlements, expense control and discharge of policyholder's liabilities in a timely, efficient and equitable manner.

Merchants Insurance Group, rated A- (Excellent) with a positive outlook by the A.M. Best Company, is proud to be one of Buffalo Business First’s Best Places to Work in Western New York (2023, 2024), a Fast Track company (2019-2024), and a Top Private Company (2019-2024). Merchants has been granted Ward’s 50 designation as a top-performing property-casualty insurance company for four consecutive years. In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America’s Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to: 

• Ensures the adequacy of individual case reserves, compliance to standards, proper settlement procedures and sound adjusting practices are adhered to at the branch and corporate levels. 
• Implements measures to control indemnity costs and all associated allocated and unallocated loss adjustment expenses including adherence to company budget guidelines.
• Oversees and directs all claim activity on Casualty and Litigated claims in excess of branch authority. 
• Develops policies and procedures and ensures compliance with the companywide Litigation Standards of Performance to provide for the cost effective and efficient defense of all policyholders. 
• Establishes, monitors and controls a cost-effective legal bill auditing program to ensure cost effective control of allocated loss adjustment expense.  Manages the relationship between approved defense counsel and the company and ensures that counsel adheres to published guidelines. 
• Assists in the establishment of performance standards and claim handling procedures relative to Casualty and Litigated claims.  Develops and implements training programs to ensure that all personnel handling Casualty and Litigated claims have a full understanding of the company performance standards and are adequately trained in all technical aspects of Casualty and Litigated claims. 
• Conducts periodic quality audits of all Casualty claims personnel to ensure compliance with published standards and state regulations.
• Responsible for managing Claim Legal operations, including management of the following positions/units; Litigation Manager, Casualty Unit Supervisors, Claim Attorney, and others as may be assigned.

Qualifications & Skills:

• Qualified candidates will have a 4-year degree or equivalent work-related experience.  Graduate degree, Juris Doctorate or professional designations desirable.
• 10+ years Casualty and Litigation Claims management experience is required.
• High level of claims technical knowledge.
• Experience handling high exposure automobile, general liability, labor law, products and environmental liability claims is required.
• Proficient with state and federal laws affecting claims handling. 
• Prior management experience is required.
• Knowledge of local industry developments and trends.
• Microsoft Office knowledge as well as the ability to work with internal company systems (WINS, ImageRight etc.).
• Exceptional organization skills.
• Clear Communicator – verbal and written; Ability and desire to present to large groups.
• Highly Organized; Ability to develop and execute annual plans.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale.  The actual compensation will be determined based upon experience and other factors permitted by law.  The pay range for this position is $118,000 - $157,000.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

And many more exciting company benefits!! Please visit our company website to learn more about this opportunity and to apply online: https://www.merchantsgroup.com/careers/.
EOE