Manager, Collections - Inmar, Inc.

Winston Salem, NC 27101

About the Job

Position Summary:

The Manager, Collections is responsible for effectively managing Accounts Receivable across the enterprise such that the amount of unpaid debt the company carries is always minimized, while also overseeing the daily operations of the collections department. Additional responsibilities include the development and implementation of department policies and procedures that drive the actions of the collections team. This position requires communication with sales and operations, as well as clients directly, as needed to set up new accounts, collect on outstanding accounts, and work on payment plans.

The Manager, Collections must be analytical and have strong reporting skills, including the analysis of financial reporting and outcome-based metrics. They must have extensive knowledge of collection laws and continuously find ways to improve the company’s debt recovery.

Primary Accountabilities:

Operational (40%)

Manage day-to-day activities of the team to ensure execution of planned strategies to address delinquent accounts, including the establishment of resolution deadlines.
Proactively monitor client receivables and set weekly targets for the team to prioritize their collection efforts to drive DSO improvement.
Work directly with clients to understand payment delays and work with customer service teams and clients to remove barriers to payment.
Develop an understanding of customer’s internal payment approval processes; establish and enforce negotiated payment terms for delinquent accounts.
Lead internal cross functional meetings with management leaders to escalate and assign accountability to address serious credit and collections problems.
Maintain, track, and report credit and collections scoreboard statistics and metrics.
Update internal systems as necessary with contact details, conversations and issues affecting payments.
Remain informed of any legislative changes and/or training requirements needed regarding debt collections.

Analytical (35%)

Compile results of collection activities based on outcomes against targeted accounts or lines of business.
Create and maintain trending of key financial metrics required to help evaluate and drive decisions in actions taken by the credit and collections team.
Reduce recurring collections issues by performing root cause analyses to identify and implement cross functional process improvements.
Establish factoring policies and procedures that include research and analyses in order to make recommendations to management.
Identify potential automation opportunities and other process improvements to positively impact cash flow.
Work closely with other financial leaders to represent the collections team in the development or implementation of new financial and/or operating systems.
Serve as lead business representative in creating software enhancement recommendations to support day to day operations of the collections team.

Leadership (25%)

Recruit and hire team members who can work independently and deliver high quality results consistently.
Develop a team culture that emphasizes customer service, accountability, quality, continuous improvement, key employee retention and development, and high performance.
Establish and continually enhance policies and procedures for the collections team that provide financial controls, mitigate risk, and drive expected outcomes.
Communicate effectively with team, peers, and leaders within the company.
Provide training and mentoring of staff members in the credit and collections department.
Establish Key Performance Indicators (KPI) to measure success of credit and collection outcomes performed at the individual and team level.

Qualifications:

Bachelor’s Degree in Finance or Accounting; or equivalent Commercial Collection Certification
7 years’ experience in collection management, preferably of enterprise level Accounts Receivable, and including at least 5 years of increasing managerial responsibility; or an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position
Experience with factoring and credit programs preferred
Proficient in Salesforce, Microsoft Windows, Microsoft Office, Google Office Suite, Accounts Receivable software platform (Oracle preferred)

Individual Competencies:

Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.
Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
Influential Communication: Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others.
Collaboration: Works collaboratively with others to achieve group goals and objectives.
Coaching: Guides, develops, empowers, and motivates associates to meet the organization’s goals while preparing the team to win.
Building Collaborative Teams: Builds productive and cooperative relationships to facilitate team effectiveness through the understanding and utilization of individual strengths, behaviors, and personalities to achieve team goals and organizational success.
Change Management: Acts as a catalyst to change by using effective strategies to facilitate organizational change initiatives and overcome resistance to change.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Rarely required to stand, kneel or stoop, and lift and/or move up to 15 pounds.
Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

As an Inmar Associate, you:

Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

#LI-LR1

We are an Equal Opportunity Employer, including disability/vets.

Source : Inmar, Inc.

Manage day-to-day activities of the team to ensure execution of planned strategies to address delinquent accounts, including the establishment of resolution deadlines.

Proactively monitor client receivables and set weekly targets for the team to prioritize their collection efforts to drive DSO improvement.

Work directly with clients to understand payment delays and work with customer service teams and clients to remove barriers to payment.

Develop an understanding of customer’s internal payment approval processes; establish and enforce negotiated payment terms for delinquent accounts.

Lead internal cross functional meetings with management leaders to escalate and assign accountability to address serious credit and collections problems.

Maintain, track, and report credit and collections scoreboard statistics and metrics.

Update internal systems as necessary with contact details, conversations and issues affecting payments.

Remain informed of any legislative changes and/or training requirements needed regarding debt collections.

Compile results of collection activities based on outcomes against targeted accounts or lines of business.

Create and maintain trending of key financial metrics required to help evaluate and drive decisions in actions taken by the credit and collections team.

Reduce recurring collections issues by performing root cause analyses to identify and implement cross functional process improvements.

Establish factoring policies and procedures that include research and analyses in order to make recommendations to management.

Identify potential automation opportunities and other process improvements to positively impact cash flow.

Work closely with other financial leaders to represent the collections team in the development or implementation of new financial and/or operating systems.

Serve as lead business representative in creating software enhancement recommendations to support day to day operations of the collections team.

Recruit and hire team members who can work independently and deliver high quality results consistently.

Develop a team culture that emphasizes customer service, accountability, quality, continuous improvement, key employee retention and development, and high performance.

Establish and continually enhance policies and procedures for the collections team that provide financial controls, mitigate risk, and drive expected outcomes.

Communicate effectively with team, peers, and leaders within the company.

Provide training and mentoring of staff members in the credit and collections department.

Establish Key Performance Indicators (KPI) to measure success of credit and collection outcomes performed at the individual and team level.