Manager Cerebral Palsy & Neuromotor COE (Full Time, Day shift) - Nicklaus Children's Health System

Job Summary

Responsible for the development, implementation, review and revision of Cerebral Palsy & Neuromotor Program standards, policies, procedures, and protocols. Accountable for program structure to meet all selected accreditation body(s) standards, and national registry elements. Provides leadership, direction, and development to all positions in the program.  Works with the Brain and Orthopedic Institute leadership in building alignments, internal and external referral sources, market share, volume and program growth, appropriate costs, expansion of program scope with the latest medical and surgical capabilities, and capital equipment needs including building business cases in collaboration with business operations manager. Tracks and improves program financial outcomes. Maintains the scorecard and provides oversight to performance improvement including customer satisfaction and perception of care.  Oversees and directs the program (Medical and Surgical) to ensure quality services for both internal and external customers. Serves as a resource to and collaborates with others to advance the Health System's mission.  Works to aligned operational departments to achieve the Center's development, improving access, quality and functional outcomes, targeted growth, and clinical excellence including Neurology, Neurosurgery, Orthopedics, Neuro Diagnostics, Neuropsychology, EMU, Radiology, Surgery, and Rehabilitation services. Reports directly to the Orthopedics, Sports Medicine & Spine Institue Service Line Administrator with a dotted line to the Brain Insitute Service Line Administrator.

Job Specific Duties

• Serves as an active member of the Brain and Orthopedic Institute leadership team and the Cerebral Palsy & Neuromotor Center of Excellence program. 
  
• Develops financial, growth, satisfaction, clinical metrics and quality of life functional outcomes to reflect performance of the Cerebral Palsy & Neuromotor Program. 
  
• Directs and participates in special projects promoting the program's growth, efficiency, and operations.
  
• Collaborates with the multi-disciplinary team to develop operational and strategic goals and objectives consistent with top centers and benchmarks the Cerebral Palsy and Neuromotor of Centers of Excellence. 
  
• Works in a dyad leadership role with the Cerebral Palsy & Neuromotor Program Administrative Directors to coordinate the development, implementation, review, and revision of the program standards, policies, procedures, and protocols based on current clinical practice guidelines.  
  
• Co-leads the Cerebral Palsy & Neuromotor Program Leadership and Operations meetings inclusive of a) agenda, b) minutes c) reports for clinical metrics/core measure d) contributes to and supports execution of the Center and Institute's strategic plan e) maintains a clinical dashboard including outcomes metrics in the clinical, functional/Quality of Life, and perception of care domain f) identify trends/patterns and opportunities for improvement, maintaining quality improvement (QI) initiatives ongoing g) supportive to the financial dashboard and improvements against targets in alignment with the Nurse Outcomes Coordinator of the program h) reviews all Cerebral Palsy & Neuromotor related order sets annually/on-going with Medical & Surgical Directors, Nurse Outcomes Coordinator, and committee. 
  
• Monitors compliance with Cerebral Palsy & Neuromotor Program metrics and scorecard. 
  
• Monitors compliance with national Cerebral Palsy & Neuromotor regulations and guidelines. 
  
• Identify and participates in performance improvement initiatives.
  
• Partners with Clinical Education to identify and address educational needs for staff with target metrics and new guidelines/treatment.
  
• Rounds in Brain and Orthopedic units with Unit Manager and collaborates regularly with the ICU/med-surg floor Manager(s), Neurodiagnostic Manager, Radiology leadership, and Physician Practice/Ambulatory/Clinic leadership. 
  
• Ensures full collaboration with Research and Cerebral Palsy & Neuromotor Program Directors for desired outcomes with the National Registry Data for Cerebral Palsy Research Registry (CPRR), Cerebral Palsy Research Network Clinical Registry, Peds QL or selected Quality of Life survey(s), selected Functional Outcome measures, NIH RO1 Grant studies, multicenter studies, and all Cerebral Palsy & Neuromotor research. 
  
• Supportive and engaged with COE presentations, publications, and talks. 
  
• Accountable for U.S. News and World Report Neurology and Orthopedic metric reporting and outcomes to achieve top ranking (under sections H and I of the USNWR) for sections related to Cerebral Palsy, Neuromotor / Neuromuscular. 

Minimum Job Requirements

• Master's Degree in Business, Healthcare Management, or in an Allied Health Related field
  
• 4-7 years of progressively advanced healthcare experience in a health related field
  
• 2-4 years of experience with the cerebral palsy and neuro motor patients and families

Knowledge, Skills, and Abilities

• Quality Improvement or Lean experience preferred.
  
• APRN preferred.
  
• Quality program and business background.
  
• Proficient in Microsoft Office (Word, Excel, and PowerPoint)
  
• Ability to apply mathematical techniques, logical, and analytical thinking to interpret operational/financial data, prepare capital/operating budgets, assess performance improvement, and solve a broad range of problems.
  
• Ability to interpret, adapt to, and react calmly under stressful conditions.
  
• Ability to relate cooperatively and constructively with patients, families, peers, physicians, and other Health System personnel.
  
• Knowledge of purchase through payment process. Starting from supply chain procurement through accounts payable check issuing and then posting to the general ledger.
  
• Ability to communicate effectively both verbally and in writing.
  
• Able to query data from applicable databases.
  
• Excellent time management skills.
  
• Able to effectively monitor and develop the abilities of subordinates, individuals that influence COE, and individuals that deliver care and services within COE
  
• Able to maintain confidentiality of sensitive information.
  
• Knowledge of outlying data resources to analyze business proposition and referral patterns of physicians.
  
• Knowledge of TM&E and pay policies.
  
• Ability to work ideas through implementation and evaluation.
  
• Strong analytical and problem-solving skills.
  
• Communication skills to include active listening, feedback, inquiry, and validation.