Manager, Business Systems Analysis & UAT - Inland Empire Health Plan

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

The Manager, Business System Analyst & User Acceptance Testing oversees the Business System and UAT analysts and processes that are critical to the delivery of new solutions and enhancements to IEHP. This position will manage the team, setting and tracking individual objectives and coaching Team Members. The incumbent is responsible for promoting best practice methods and communicating clearly with the team to ensure daily tasks are prioritized. The manager is responsible for Team Members’ work within the context of a formal project delivery framework and team delivery of quality work on time and within budget. The role harnesses strong stakeholder management skills to provide leadership and support to meet the requirements of the program and projects. This position provides expertise in the modelling/mapping of business processes, assessing requests for changes, capturing business requirements, or planning the testing of a new IT systems.

Key Responsibilities:

1. Manage, lead, and mentor a Business Analyst Team to provide best practice Business Systems Analysis and User Acceptance Testing (UAT) practices to define and deliver software solutions that are robust, scalable, and compliant with federal & state regulations.
2. Set team and individual goals: lead, coach, and line manage a team of Business Analysts to achieve IEHP, team and individual objectives. 
3. Provide oversight to ensure business stakeholder engagement from requirements, UAT planning, UAT scenarios identification and test execution perspective and be the key contact between business and technical teams.
4. Provide expertise in the modelling/mapping of business processes, assessing requests for changes, capturing business requirements or planning the testing of a new IT system working within the context of a formal project delivery framework. Harness strong stakeholder management skills to provide leadership and support to meet the requirements of Programs and Projects.
5. Partner with Product Owners and Stakeholders to define user stories, ensuring they are clear, concise, and aligned with business goals.
6. Collaborate with development teams to prioritize and refine backlogs, focusing on critical system requirements that enhance user experience and operational performance.
7. Communicate clearly with the team and empower team engagement and process improvement to ensure tasks are prioritized and issues are managed.
8. Establish, curate, and lead the continuous development of the team to be a Business Analysis Center of Excellence (BACoE).
9. Establish and track metrics to demonstrate Department maturity and SLAs.
10. Manage responsible documentation related to system configurations, processes, and compliance with all regulatory standards.
11. Lead standardizing the expected quality, format, and presentation of artifacts, through training and artifact templates and ongoing assessment of artifacts produced.
12. Manage team resources and budgets, and monitor deliverables to ensure client needs are met successfully and in a timely manner.
13. Any other duties as required ensuring Health Plan operations are successful.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

• CalPERS retirement
• 457(b) option with a contribution match
• Generous paid time off- vacation, holidays, sick
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Paid life insurance for employees with additional options
• Short-term, and long-term disability options
• Pet care insurance
• Flexible Spending Account – Health Care/Childcare
• Wellness programs that promote a healthy work-life balance
• Career advancement opportunities and professional development
• Competitive salary with annual merit increase
• Team bonus opportunities

Education & Experience

• Bachelor’s degree in Computer Science, Information Management or similar technical field from an accredited institution required.
• A minimum of ten (10) years of information systems experience as a Senior Business Analyst/Lead Business Analyst. Proven leadership experience, mentoring, and developing a team at a leadership level. The successful candidate will be able to demonstrate an in-depth understanding, skills and extensive experience in the following areas:
  • Working within the BCS/ISEB Business Analysis Framework.
  • Setting Process Modelling standards and training others in these.
  • Unified Modelling Language (UML) and Business Process Model and Notation (BPMN).
  • Managing competing stakeholder priorities and interests and providing effective challenge.
  • Running workshops to define requirements and develop processes.
  • Process development and optimization.
  • Managing stakeholders (internal and external to the team).
  • Line management, coaching, and mentoring.
  • Integrating and aligning plans within a broad range of internal and external functions.
  • Working within Waterfall and Agile projects.

 Key Qualifications

• Strong understanding of:
  • Healthcare issues, information systems, management issues, and current trends.
  • Conceptualizing business strategies while implementing information systems and technology strategic direction.
  • Agile and Scrum methodologies and practical application.
  • MS Office suite to intermediate level including MS Visio
• Strong skills in the following areas:
  • Planning, organization, critical thinking, and decision-making, and communication (verbal and written)
  • Plans and organizes own work
  • Budget management. Proven skills in budget preparation and fiscal management to defined budgets
  • Group presentation, leadership, and team building
  • Excellent client service
  • Excellent time management with a proven ability to meet deadlines
  • Analytical and problem-solving
  • Recruit, motivate, and manage IT staff members.
  • Excellent communication, interpersonal, team working, and influencing skills.
• Proven ability to:
  • Be a manager with a hands-on approach in a complex fast-paced business environment.
  • Present issues and challenges in senior management forums.
  • Work with a team of professionals from various disciplines.
  • Lead through times of change, disruption, and growth.
  • Express action-oriented and creative approaches to IT system issues and problems.
  • Listen effectively, respond to sensitive inquiries or complaints, cope with an ambiguous or changing environment.
  • Show attention to detail
  • Effectively prioritize and execute tasks in a high-pressure environment.
  • Forward plan as well as the ability to deal with several projects and stakeholders with competing deadlines and priorities
  • Communicate ideas in both technical and user-friendly language.

Start your journey towards a thriving future with IEHP and apply TODAY!