Manager, Business and Marketing Operations - Comcast Corporation

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Manager of Marketing Operations will be responsible for supporting the Financial and Vendor management for the Growth Strategy and Operations team.  This position will lead the financial planning, forecasting and analysis to drive operational excellence and support the achievement of the teams’ key objectives. The Manager will lead the Vendor Relationships in partnership with the leadership team and will work closely with the finance, procurement, legal, privacy and security teams.  This role will have a significant impact on business results and typically manages directly or indirectly one or more groups of professionals.

Job Description

Core Responsibilities

• Ownership of the end-to-end operations support for the Growth Strategy and Operations teams specified, including:
  • Responsible for identifying opportunities for financial and operational efficiencies
  • Responsible for tracking and managing the team’s efficiency and effectiveness in utilizing the tools and resources supporting the marketing team
  • Operate with a sense of entrepreneurship and purpose to drive meaningful and effective change in programmatic operations
  • Strong Problem-Solving capabilities – able to anticipate, recognize and clearly defines problems and analyze, weigh options, and propose solutions
  • Assesses and manage issues/projects and tasks in order priority, with the ability to manage multiple projects with short and long-term key dates and deliverables
• Stay up to date on the industry and competitive landscape and best practices supporting these functions, recommending change where necessary
  • Identify best practices to incorporate into marketing operations
  • KPI driven and results oriented to identify and drive innovation across marketing operations and execution
  • Analyze & present monthly operations and performance metrics to understand trends, identify issues, and develop recommendations
• Financial management
  • Responsible for budgeting, monthly forecasting and reconciliations, purchasing, receiving and payables
  • Responsible for coordination and communication across HQ, LOBs and Division business partners and finance teams to ensure clear, consistent processes and communications are maintained
  • Responsible for implementing and maintaining controls to ensure maximum financial controls and business performance
  • Extensive experience managing large budgets while maintaining/increasing positive ROI and key KPIs
• Vendor management
  • Develop strong relationships with our software and consulting partners and experts to effectively manage the matrixed operations team
  • Responsible for coordinating and managing contracts through legal, procurement, security, privacy processes
  • Responsible for managing multiple engagements within the Martech, Insights and Attribution/Analytics space in addition to daily operations responsibilities

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Qualifications Required

• A Bachelors Degree in Business Management, Accounting or Operations
• 3+ years of increasing responsibilities in business or marketing operations
• Advanced Excel & PowerPoint skills and the ability to tell a story with data

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years